C
HECK
THE
PAPER
Avoid textured paper with rough finishes.
C
HECK
THE
PAPER
TYPE
SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1
From the printer control panel, check the Paper Type setting
from the Paper menu.
2
Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.
T
HE
CARTRIDGE
MAY
BE
DEFECTIVE
Replace the print cartridge.
Solid color pages
These are possible solutions. Try one or more of the following:
M
AKE
SURE
THE
CARTRIDGE
IS
PROPERLY
INSTALLED
Remove the print cartridge and shake it from side to side to
redistribute the toner, and then reinstall it.
T
HE
CARTRIDGE
MAY
BE
DEFECTIVE
OR
LOW
ON
TONER
Replace the used print cartridge with a new one. If the problem
continues, the printer may need to be serviced. For more
information, contact Customer Support.
Streaked vertical lines
These are possible solutions. Try one or more of the following:
T
HE
TONER
IS
SMEARED
Select another tray or feeder to feed paper for the job:
•
From the printer control panel, select the Default Source
from the Paper Menu.
•
For Windows users, select the paper source from Print
Properties.
•
For Macintosh users, select the paper source from the Print
dialog and pop-up menus.
T
HE
CARTRIDGE
IS
DEFECTIVE
Replace the print cartridge.
T
HE
PAPER
PATH
MAY
NOT
BE
CLEAR
Check the paper path around the print cartridge.
CAUTION—HOT SURFACE: The inside of the printer
might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Clear any paper you see.
T
HERE
IS
TONER
IN
THE
PAPER
PATH
Contact Customer Support.
Toner fog or background shading
appears on the page
These are possible solutions. Try one or more of the following:
T
HE
CARTRIDGE
MAY
BE
DEFECTIVE
Replace the print cartridge.
T
HE
CHARGE
ROLLS
MAY
BE
DEFECTIVE
Replace the charge rolls.
T
HERE
IS
TONER
IN
THE
PAPER
PATH
Contact Customer Support.
Toner rubs off
These are possible solutions. Try one or more of the following:
C
HECK
THE
PAPER
TYPE
SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1
From the printer control panel, check the Paper Type setting
from the Paper menu.
2
Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.
11