Diagnostic information
2-7
Lexmark Pro910 Series
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Hardware failure
General hardware failure (unable to
localize failure to a specific system).
Technical Support Center:
Unplug the printer from the electrical
outlet, wait for 10 seconds, and then
plug the printer back in. If the problem
remains, then replace the printer.
Service:
Replace the system board. See
“System board removal” on
page 4-35
ROM checksum failure
Corrupt ROM.
Technical Support Center:
Unplug the printer from the electrical
outlet, wait for 10 seconds, and then
plug the printer back in. If the problem
remains, then replace the printer.
Service:
Replace the system board. See
“System board removal” on
page 4-35
Paper system failure
The DC paper feed system fails to
initialize or calibrate.
Technical Support Center:
Unplug the printer from the electrical
outlet, wait for 10 seconds, and then
plug the printer back in. If the problem
remains, then replace the printer.
Service:
Replace the system board. See
“System board removal” on
page 4-35
Paper jam
Paper is jammed in the printer or the
feed roller stalled.
Technical Support Center:
Clear the paper jam, and resend the
print job.
Service:
Clear the paper jam, and resend the
print job.
Paper jam
The printer is out of paper.
Technical Support Center:
Load paper.
Service:
Load paper. If the problem remains,
then check the paper sensor.
Incorrect ink cartridge
Ink cartridge ID is not valid.
Technical Support Center:
Install the correct ink cartridge.
Service:
Install the correct ink cartridge.
Missing ink cartridge
Ink cartridge is missing.
Technical Support Center:
Install an ink cartridge.
Service:
Install an ink cartridge.
Error table
Error
Description
Action
Содержание Pro910 Series
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