If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and
y are any two numbers between 0 and 255):
1
Turn off the device that does not have a valid IP address (the laptop, the printer, or both).
2
Turn on the device(s), and then check the IP addresses again.
If the laptop and/or printer still does not receive a valid IP address, then there is a problem with your wireless network.
Try the following:
•
Make sure your access point (wireless router) is turned on and is working.
•
Remove any objects that could be blocking the signal.
•
Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive
activities, like large file transfers or network games. If the network is too busy, then it is possible that the printer
is not receiving the IP address within the allowed time.
•
Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP
addresses. If you are not sure how to do this, then refer to the manual that came with your wireless router.
If the printer and computer have valid IP addresses and the network is operating correctly, then continue
troubleshooting.
M
AKE
SURE
THE
WIRELESS
PORT
IS
SELECTED
Note:
This solution applies to Windows users only
1
Click
, or click
Start
and then click
Run
.
2
In the Start Search or Run box, type
control printers
.
3
Press
Enter
, or click
OK
.
4
Right-click the printer, and then select
Properties
or
Printer properties
from the menu.
5
Click the
Ports
tab.
6
Locate the selected port. The selected port has a check beside it in the Port column.
7
If the Description column of the selected port indicates that it is a USB port, then scroll through the list and select
the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure
you select the right printer port.
8
Click
OK
, and then try to print again.
M
AKE
SURE
BIDIRECTIONAL
COMMUNICATION
IS
ENABLED
Note:
This solution applies to Windows users only
1
Click
, or click
Start
and then click
Run
.
2
In the Start Search or Run box, type
control printers
.
3
Press
Enter
, or click
OK
.
4
Right-click the printer, and then select
Properties
or
Printer properties
from the menu.
5
Click the
Ports
tab.
6
Click the box next to
Enable bidirectional support
if it is not already checked.
7
Click
Apply
>
OK
, and then try to print again.
Troubleshooting
87
