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Troubleshooting
Lexmark Z13
Lexmark Z23
Lexmark Z33
Printer overview
Basic printing
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Before proceeding, verify that:
•
The printer software has been installed correctly. For help, see
Solving printer
software installation problems
.
•
The USB cable is securely attached to both the printer and the computer.
•
The printer is plugged into a properly grounded electrical outlet and is on.
•
Remove any extra devices, such as a scanner or hub, and connect the printer directly
to the USB port.
Printer is plugged in but doesn’t print
Make sure:
•
The printer is turned on.
•
The paper is loaded correctly
.
For help, see
Basic printing
.
•
Bidirectional communication is established between your printer and computer. For
help, see
Bidirectional communication problems
.
•
The printer is set as the default printer. For help, see
Solving general printing
problems
.
•
The print job is not being held in the print queue. For help, see
Printer is not queuing
documents properly
.