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Troubleshooting
Lexmark Z13
Lexmark Z23
Lexmark Z33
Printer overview
Basic printing
Printing ideas
Maintenance
Troubleshooting
Notices
Index
Solving general printing problems
When you have a printing problem, first make sure:
•
The power supply is plugged into the printer and a properly grounded electrical outlet.
•
The printer is turned on, and there are no lights blinking. For help, see
Understanding error messages and flashing lights
.
•
The USB cable is securely attached to both the computer and the printer.
•
You disconnect your printer from hubs or other devices, such as a scanner or a fax
machine. Then connect the printer directly to your computer.
•
The printer driver is installed correctly. For help, see
Solving printer software
installation problems
.
•
The paper is loaded correctly. For help, see
Load the paper
.
•
The printer is set as the default printer. For help, see
Printer is not queuing
documents properly
.