LeCroy ADP300, Инструкция по эксплуатации, Страница: 27 / 39

ADP30X Operator’s Manual
ADP30X-OM-E Rev B
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the factory, a Return Authorization Number (RAN) should be used. The RAN can be obtained
from your nearest LeCroy office or the New York Customer Care Center.
Return shipment should be made prepaid. LeCroy cannot accept COD or Collect Return
shipments. We recommend shipping by air freight. It is important that the RAN be clearly shown
on the outside of the shipping package for prompt forwarding to the appropriate department.
1. Contact your local LeCroy sales or service representative to obtain a Return
Authorization Number.
2. Remove all accessories from the probe. Do not include the manual.
3. Pack the probe in its case. Surround the probe with its original packing material (or
equivalent) and box.
4. Label the case with a tag containing
•
The RAN
•
Name and address of the owner
•
Probe model and serial number
•
Description of failure
5. Pack the probe case in a cardboard shipping box with adequate padding to avoid
damage in transit.
6. Mark the outside of the box with the shipping address given to you by the LeCroy
representative; be sure to add the following:
•
ATTN: <RAN assigned by the LeCroy representative>
•
FRAGILE
7. Insure the item for the replacement cost of the probe.
8. Ship the package to the appropriate address.
Replacement Parts
The probe connection accessories and other common parts can be ordered through the regional
customer care centers. Refer to the list below for LeCroy part numbers. Defective probes can be
replaced on an exchange basis. Replacement probes are factory repaired, inspected, and
calibrated to the same standards as a new product. In order to obtain a replacement probe, you
must return the defective probe. The returned probe should be sent back to the regional customer
care center without any accessories, manual, or case.