35
EN
TROUBLESHOOTING
N° Problem encountered
Possible causes
Solution
Result
1
Machine does not turn on.
Power lights are off after
having pressed the switch-on/
supply buttons.
1 - Machine is not connected
to the power source.
Connected the machine to the
power source.
Ok:
call solved.
Non-ok:
go to step 2
2 - The machine is connect to
power strip not working.
Connected the machine directly
to the power source.
Ok:
call solved.
Non-ok:
go to step 3
3 - Power supply not present. Connect another device to
check the power supply.
Ok:
machine being serviced.
Non-ok
: electric system fault.
2
The machine requires a lot of
time to heat up.
1 - Machine storage at low
temperatures
(e.g.: cellar/garage).
Store the coffee machine in a
proper environment and run 2
supplies without capsules.
Ok
: call solved.
Non-ok:
go to step 2
2 - The machine has
limescale build-up.
Descale the machine.
Ok:
call solved.
Non-ok:
machine being serviced.
3
The machine is very noisy.
1 - Machine not is on a flat
and stable surface.
Check the surface.
Ok:
call solved.
Non-ok:
go to step 2
2 - Power supply cable
incorrectly positioned.
Check the correct position of
the cable into the base of the
machine.
Ok:
call solved.
Non-ok:
go to step 3
3 - Movable parts not fitted
properly.
Fit the movable parts properl.
Ok:
call solved.
Non-ok:
go to step 4
4 - No water in the tank.
Top up the tank with fresh
drinking water.
Ok:
call solved.
Non-ok:
go to step 5
5 - Capsule not present.
Insert Lavazza capsule or
compatible.
Ok:
call solved.
Non-ok:
machine being
serviced.
4
No supply.
1 - Electrical failure: buttons
not working.
Press one of the buttons and
check the operation of the
pilot light (ON with white
blinking light) and the machine
power-on.
Ok:
call solved.
Non-ok:
go to step 2
2 - No water in the tank.
Top up the tank with fresh
drinking water.
Ok:
call solved.
Non-ok:
go to step 3
3 - Tank not inserted
correctly.
Insert the tank correctly.
Ok:
call solved.
Non-ok:
go to step 4
4 - Power-on failed.
Repeat the coffee machine
power-on procedure
(6 attempts at supplying).
Ok:
call solved.
Non-ok:
machine being serviced.
