10: Troubleshooting
WiPort® NR Embedded Device Server User Guide
72
Technical Support
Lantronix offers many resources to support our customers and products at
http://www.lantronix.com/support
. For instance, ask a question, find firmware
downloads, access the FTP site and search through tutorials, FAQs, bulletins,
warranty information, extended support services, and product documentation.
To contact technical support or sales, look up your local office at
http://www.lantronix.com/about/contact.html
. When you report a problem, please
provide the following information:
Your name, company name, address, and phone number
Lantronix product and model number
Lantronix MAC number or serial number
Firmware version and current configuration
Description of the problem
Status of the unit when the problem occurred (please try to include information
on user and network activity at the time of the problem).