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A: Troubleshootingand Contact Information

UDS1100 User Guide

Technical Support

Technical Support U.S.

Phone: (800) 422-7044

Please check our online knowledge base or send a question to Technical Support at

http://www.lantronix.com/support

Technical Support Europe, Middle East, Africa

Phone: (33) 13-930-4172

Email:

[email protected]

Firmware downloads, FAQs, and the most up-to-date documentation are available at

http://www.lantronix.com/support

When you report a problem, please provide the following information:



Your name, and your company name, address, and phone number



Lantronix model number



Lantronix serial number/MAC address



Firmware version (on the first screen shown when you Telnet to the device and type

show

)



Description of the problem



Status of the unit when the problem occurred (please try to include information on

user and network activity at the time of the problem)

Содержание UDS1100

Страница 1: ...Part Number 900 417 Revision E August 2012 UDS1100 User Guide...

Страница 2: ...ls on the Lantronix warranty policy please go to our Web site at www lantronix com support warranty Contacts Lantronix Corporate Headquarters 167 Technology Drive Irvine CA 92618 USA Toll Free 800 526...

Страница 3: ..._______ 14 Required Information_________________________________________________ 16 Hardware Address _______________________________________________ 16 IP Address _____________________________________...

Страница 4: ..._ 43 a Incoming Connection ___________________________________________ 44 b Response ____________________________________________________ 45 c Active Startup __________________________________________...

Страница 5: ...______________________________________________ 61 Reloading Firmware _________________________________________________ 61 Using TFTP Graphical User Interface ________________________________ 61 Using...

Страница 6: ...______________________________________________ 79 F Binary to Hexadecimal Conversions 80 Converting Binary to Hexadecimal ______________________________________ 80 Conversion Table ___________________...

Страница 7: ...ngs_____________________________________________ 57 Figure 10 1 TFTP Window______________________________________________ 62 Figure B 1 Serial Interface______________________________________________ 7...

Страница 8: ...terminal emulation program through the serial port 6 Setup Mode Server Configuration Details the network server settings 7 Setup Mode Channel Configuration Details the serial port settings 8 Setup Mo...

Страница 9: ...tation Document Description UDS1100 Quick Start Provides the steps for getting the UDS1100 up and running DeviceInstaller Online Help Provides instructions for using the Windows based utility to confi...

Страница 10: ...connection oriented stream applications and UDP for datagram applications Security alarms Access control devices Fire control panels Time attendance clocks and terminals ATM machines Data collection...

Страница 11: ...the functionality of COM port based Windows applications Virtual COM ports mapped to remote device servers on the network can replace direct serial connections Figure 2 2 Direct TCP IP or Redirector C...

Страница 12: ...ions and bandwidth to eliminate dedicated modems and phone lines Built in Web Server The UDS includes a built in web server for configuring the unit and displaying operating and troubleshooting inform...

Страница 13: ...evision Manufacturing Date Code Serial number Figure 2 3 Product Label The first three bytes of the hardware address are fixed and read 00 20 4A identifying the unit as a Lantronix product The fourth...

Страница 14: ...Verify and inspect the contents of the UDS1100 package using the following list If any item is missing or damaged contact your place of purchase immediately UDS1100 Six foot DB9F to DB25M modem cable...

Страница 15: ...rnet cable to the RJ45 port 3 For the UDS1100 POE version power is supplied to your unit over the Ethernet interface using an 802 3af POE compliant power source such as a POE mid span or POE Ethernet...

Страница 16: ...administrator generally provides the IP address subnet mask and gateway Note The factory default IP address is 0 0 0 0 to enable DHCP BOOTP and AutoIP When the units boots it sends a DHCP broadcast to...

Страница 17: ...n installation type select Typical Assigning an IP Address The unit s IP address must be configured before it can work correctly on a network The unit s IP address is normally set to 0 0 0 0 at the fa...

Страница 18: ...nit and adds it to the list Now you can manage configure the unit so it works with the serial device on the network Accessing the UDS1100 Using DeviceInstaller 1 Click Start Programs Lantronix DeviceI...

Страница 19: ...configurable field Displays the UDS1100 s status as online offline unreachable the UDS1100 is on a different subnet or busy the UDS1100 is currently performing a task IP Address Non configurable field...

Страница 20: ...230 Kbaud Supports HTTP Server Non configurable field Displays True Supports HTTP Setup Non configurable field Displays True Supports 230K Baud Rate Non configurable field Displays True UDS1100 suppor...

Страница 21: ...power power off and back on After power up the self test begins and the red Diagnostic LED starts blinking You have one second to enter three lowercase x characters Note The easiest way to enter Setup...

Страница 22: ...Port Setup Mode Note The examples in this section show a typical device Your device may have different configuration options Accessing UDS1100 Using DeviceInstaller Note For more information on Device...

Страница 23: ...lnet password has been defined default leave both fields blank and click OK If a Telnet password has been defined leave the username blank type in the password and then click OK The Web Manager displa...

Страница 24: ...page Figure 5 3 Network Settings Network Mode 1 Click Network from the main menu 2 Note the following Network Mode For the UDS1100 Wired Only is the only choice It enables the Ethernet network connec...

Страница 25: ...address to the unit and enter related network settings To assign an IP address manually 1 On the main menu click Network 2 Select Use the following IP configuration 3 Enter the following as necessary...

Страница 26: ...ion is not selected complete the fields that become available Speed The speed of data transmission The default setting is 100 Mbps Duplex The direction of data transmission The default setting is Full...

Страница 27: ...or Mode Bootup Select Disable to disable entry into the monitor mode using the yyy or xx1 key sequence at startup This field prevents the unit from entering monitor mode by interpreting the stream of...

Страница 28: ...Settings Retry Counter Enter the value for the number of times the UDS1100 should attempt to retry connecting to the host list The default setting is 3 Retry Timeout Enter the duration in milliseconds...

Страница 29: ...rol Flow control manages data flow between devices in a network to ensure it is processed efficiently Too much data arriving before a device is prepared to manage it causes lost or retransmitted data...

Страница 30: ...ion of the byte sequence indicates whether to send the data frame or the entire buffer Select Yes to send only the data frame The default setting is No Send Trailing Bytes Select the number of bytes t...

Страница 31: ...wn menu select TCP Connect Mode Passive Connection Accept Incoming Select Yes to accept incoming connections The default setting is Yes Password Required Determines whether a password is required for...

Страница 32: ...P address upon connection The default setting is Yes Endpoint Configuration Local Port Enter the local port number Auto increment for active connect Select to auto increment the local port number for...

Страница 33: ...from the serial port to disconnect drop when Modem Control In transitions from an asserted state to not asserted state The default setting is No Hard Disconnect When set to Yes the TCP connection clos...

Страница 34: ...pe Configures the remote IP or network broadcast address and the remote port Enter 01 for directed or broadcast UDP The default setting is 00 Accept Incoming Select Yes to accept incoming UDP datagram...

Страница 35: ...Settings Apply Settings 1 To save and apply the configuration changes to the device server click the Apply Settings button Note Clicking OK on each page does not change the configuration on the device...

Страница 36: ...after the configuration has been changed and stored This chapter tells you how to access Setup Mode and the general procedure for using it To complete the configuration continue with 7 Setup Mode Serv...

Страница 37: ...gh a serial connection 1 Connect a console terminal or PC running a terminal emulation program to your unit s serial port The default serial port settings are 9600 baud 8 bits no parity 1 stop bit no...

Страница 38: ...section The current value displays in parentheses IP Address 000 000 000 000 _ If DHCP is used the third octet of the IP address sets the BootP DHCP AutoIP options The following table shows the bits...

Страница 39: ...ting the DNS server address has not been set To set the DNS server address type Y At the prompt enter the DNS server address If the device is DHCP enabled the DHCP server provides the DNS server IP ad...

Страница 40: ...if the MAC address is 00 20 4A 12 34 56 then the default DHCP name is C123456 Custom DHCP Name You can create your own DHCP name If you are using an IP address of 0 0 0 0 then the last option in Serve...

Страница 41: ...ons describe the configurable parameters within the Channel configuration menu Figure 8 1 Serial Port Settings Baudrate 9600 I F Mode 4C Flow 00 Port No 10001 ConnectMode C0 Send in Modem Mode Y Show...

Страница 42: ...85 2 wire 1 1 7 Bit 1 0 8 Bit 1 1 No Parity 0 0 Even Parity 1 1 Odd Parity 0 1 1 stop bit 0 1 2 stop bits 1 1 1 1 2 stop bits are implemented by the software This might influence performance The follo...

Страница 43: ...the outgoing local port to change with each connection The port range is 50 000 59 999 Each subsequent connection increments the number by 1 it wraps back around to 50 000 Only use this automatic port...

Страница 44: ...haracter 0 0 1 1 Manual connection 0 1 0 0 Autostart 0 1 0 1 Hostlist 0 0 1 0 d Datagram Type Directed UDP 1 1 0 0 e Modem Mode No Echo 0 0 1 1 Data Echo Modem Response Numeric 0 1 1 1 1 Data Echo Mod...

Страница 45: ...st command string characters must be a full or partial destination IP address and may be a destination port number The IP address must be in standard decimal dot notation and may be a partial address...

Страница 46: ...www lantronix com is configured in the DNS server database Autostart Automatic Connection If you enable Autostart the unit automatically connects to the remote IP address and remote port specified wh...

Страница 47: ...Modem Mode In Modem Emulation Mode the unit presents a modem interface to the attached serial device It accepts AT style modem commands and handles the modem signals correctly Normally there is a mod...

Страница 48: ...ing 3 No Carrier 4 Error Received commands must begin with the two character sequence AT and be terminated with a carriage return character The unit ignores any character sequence received not startin...

Страница 49: ...and a remote port number pppp ATDTx x x x Makes a connection to an IP address x x x x and the remote port number defined within the unit ATD0 0 0 0 Forces the unit into Monitor Mode if a remote IP ad...

Страница 50: ...outgoing connection Remote IP Address 000 000 000 000 _ Note This option does not display when Hostlist is enabled from the ConnectMode prompt see Connect Mode for more information Remote Port You mu...

Страница 51: ...ssword is required for a connection to the serial port from the network 3 The TCP connection closes even if the remote site does not acknowledge the disconnection 4 When there is a network connection...

Страница 52: ...e standard algorithm is optimized for applications in which the unit is used in a local environment allowing for very small delays for single characters while keeping the packet count low The alternat...

Страница 53: ...changed or an acknowledgment needs to be sent DisConnTime Inactivity Timeout Use this parameter to set an inactivity timeout The unit drops the TCP connection to the local port if there is no activity...

Страница 54: ...the EOR end of record and binary options useful for applications like terminal emulation to IBM hosts Channel Port Password This parameter appears only if the channel port password option is enabled i...

Страница 55: ...ds the unit waits during a silent connection before attempting to see if the currently connected network device is still on the network If the unit gets no response it drops that connection The defaul...

Страница 56: ...desired TCP re transmission timeout value If the ACK is not received for a packet sent from the UDS1100 device then the unit will retransmit the data The valid range is 500 4000 msec TCP Re transmiss...

Страница 57: ...Name public Disable Telnet Setup N Disable TFTP Firmware Update N Disable Port 77FEh N Disable Web Server N Disable Web Setup N Disable ECHO ports Y Enable Enhanced Password N Disable SNMP This settin...

Страница 58: ...will prevent users from accessing the setup menu from the network Port 77FE is a setting that allows DeviceInstaller Web Manager and custom programs to configure the unit remotely You may wish to disa...

Страница 59: ...n settings for IP address gateway IP address and netmask remain unchanged The specific settings that this option changes are listed below Channel 1 Configuration Defaults Baudrate 9600 I F Mode 4C 1 s...

Страница 60: ...de 60 Security Settings Defaults Disable SNMP No SNMP community name public Disable Telnet setup No Disable TFTP Firmware Update No Disable Port 77FEh No Disable Web Server No Disable Web Setup No Dis...

Страница 61: ...rom uds1100_webm_1901 cob Please refer to the DeviceInstaller online Help for information about reloading firmware using DeviceInstaller The other methods are discussed below Using TFTP Graphical Use...

Страница 62: ...ds1100_webm_1901 cob WEB1 Recovering the Firmware Using the Serial Port and DeviceInstaller If for some reason the firmware is damaged you can recover the firmware file by using DeviceInstaller to dow...

Страница 63: ...ownload the file 7 When prompted reset the device Status messages and a progress bar at the bottom of the screen show the progress of the file transfer When the file transfer completes the message Suc...

Страница 64: ...rompt indicates that you have successfully entered Monitor Mode Entering Monitor Mode Using the Network Port To enter Monitor Mode using a Telnet connection 1 Establish a Telnet session to the configu...

Страница 65: ...tion information on the device GM Get MAC address Shows the unit s 6 byte MAC address SS Set Security record Sets the Security record without the encryption key and length parameters The entire record...

Страница 66: ...f the command was OK Note Entering any of the commands listed above generates one of the following command response codes Table 11 2 Command Response Codes Response Meaning 0 OK no error 1 No answer f...

Страница 67: ...EDs The UDS has the following LEDs which help you diagnose problems Power LED green Ethernet 10 100 Link yellow 10 Mb green 100 Mb Ethernet Half Full Duplex Activity yellow Half Duplex green Full Dupl...

Страница 68: ...s soon as you see the Press Enter to go into Setup Mode message When you Telnet to port 1 to assign an IP address to the device server the Telnet window does not respond for a long time You may have e...

Страница 69: ...the serial port to verify that Telnet is not disabled With DeviceInstaller you get the Wrong Password error when you try to upgrade the firmware The file you are attempting to load is the incorrect fi...

Страница 70: ...onix com Firmware downloads FAQs and the most up to date documentation are available at http www lantronix com support When you report a problem please provide the following information Your name and...

Страница 71: ...30 Kbaud Figure B 1 Serial Interface Serial Connector Pinouts The unit s female DB25 connector provides an RS 232C RS 485 or RS 422 DCE serial port The default serial port settings are 9600 baud 8 bit...

Страница 72: ...ing the DB25 of the UDS to the DB9 com port on a PC use a standard straight through serial cable Lantronix Part No 500 163 The figure below shows the pinouts for a DB25 to DB9 straight through cable o...

Страница 73: ...3 Network Port The standard UDS1100 non POE version unit s back panel contains a power plug and an RJ45 10 100 Ethernet port The UDS1100 POE version does not have a power plug it is powered through th...

Страница 74: ...thernet Connector Pinouts The UDS1100 supports 10 100 Mbps half or full duplex Ethernet through an RJ45 connector Figure B 7 RJ45 Ethernet Connector Power Plug Power input on the power plug is 9 30 VD...

Страница 75: ...nterface UDS1100 POE only 802 3af Power over Ethernet UDS1100 POE only Network Interface 1 RJ45 10Base T 100Base TX Ethernet port Software selectable Ethernet speed 10 100 Auto Software selectable Hal...

Страница 76: ...uctuations and Flicker Immunity EN55024 1998 A1 2001 A2 2003 IEC_61000 4 2 1995 ESD 8KV Air Discharge Direct 4KV Contact Discharge Direct Indirect IEC_61000 4 3 1995 Radiated Immunity 3 0V m 1KHz AM S...

Страница 77: ...UDS1100 User Guide 77 The following drawings provide dimensions of the brackets for mounting the UDS1100 D Mounting Brackets...

Страница 78: ...utomatically in smaller networks that may not have a DHCP server A range of IP addresses from 169 254 0 1 to 169 254 255 1 has been explicitly reserved for AutoIP enabled devices Do not use this range...

Страница 79: ...Windows 95 type ARP A at the DOS command prompt to verify that there is at least one entry in the ARP table If the local machine is the only entry ping another IP address on your network to build a ne...

Страница 80: ...decimal digits have values ranging from 0 to F which are represented as 0 9 A for 10 B for 11 etc To convert a binary value for example 0100 1100 to a hexadecimal representation the upper and lower fo...

Страница 81: ...is to use a scientific calculator such as the one available on Windows operating systems For example 1 On the Windows Start menu click Programs Accessories Calculator 2 On the View menu select Scienti...

Страница 82: ...uments Safety UL 60950 1 CSA 22 2 No 60950 1 03 EN 60950 1 TUV VCCI C TICK Electromagnetic Emissions FCC Part 15 Subpart B Class A ICES 003 Issue 4 February 2004 Class A AS NZS CISPR 22 2004 Class A E...

Страница 83: ...ox 0 0 0 0 0 0 MatchPort 0 0 0 0 0 0 Micro 0 0 0 0 0 0 MSS100 0 0 0 0 0 0 PremierWave 0 0 0 0 0 0 SCS 0 0 0 0 0 0 SecureBox 0 0 0 0 0 0 SLB 0 0 0 0 0 0 SLC 0 0 0 0 0 0 SLP 0 0 0 0 0 0 Spider and Spide...

Страница 84: ...ding 61 Flow 42 Flush Mode 51 Gateway 38 Hardware Address 13 16 Host List Settings Setup Mode 46 Web Manager 27 Inactivity Timeout 53 Installation 14 Installation of UDS1100 14 Installing DeviceInstal...

Страница 85: ...Accessing Setup Mode 21 Login 21 Serial Settings Setup Mode 41 Serial Tunneling 10 Server Settings Setup Mode 38 Web Manager 26 S Se et tu up p M Mo od de e 36 Serial Port Connection 37 Telnet Connec...

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