5: Troubleshooting
This chapter discusses how you can diagnose and fix errors quickly without having to
contact a dealer or Lantronix.
It helps to connect a terminal to the serial port while diagnosing an error to view
summary messages that may be displayed. When troubleshooting, always ensure
that the physical connections (power cable, network cable, and serial cable) are
secure.
Note:
Some unexplained errors might be caused by duplicate IP addresses on the
network. Make sure that your unit's IP address is unique.
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error,
you may:
Check our online knowledge base at
www.lantronix.com/support.com
E-mail us at
Call us at:
(800) 422-7044 Domestic
(949) 453-7198 International
(949) 450-7226 Fax
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through
Friday excluding holidays.
Technical Support Europe, Middle East, and Africa
Phone: +49 (0) 7720 3016 57
Fax: +49(0) 7720 3016 88
E-mail:
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support
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