SDS1100 User Guide
5: Troubleshooting
Problem/Message
Reason
Solution
You can ping the SDS, but not Telnet
to the SDS on port 9999.
There may be an IP address conflict
on your network.
You are not Telneting to port 9999.
The Telnet configuration port (9999)
is disabled within the SDS security
settings.
The unit may have the correct IP
address, but an incorrect gateway
address.
Turn the SDS off and then issue the
following commands at the DOS
prompt of your computer: ARP -D
X.X.X.X (X.X.X.X is the IP of the
SDS)
PING X.X.X.X (X.X.X.X is the IP of
the SDS).
If you get a response, then there is a
duplicate IP address on the network
(the LEDs on the SDS should flash a
sequence that tells you this). If you
do not get a response, use the serial
port to verify that Telnet is not
disabled.
With DeviceInstaller you get the
“Wrong Password” error when you try
to upgrade the firmware.
You have chosen the incorrect setting
for the Existing Firmware filed.
Try upgrading the firmware again,
but make sure to use the correct
setting in the field of Existing
Firmware field.
You are using the correct serial cable,
and the SDS should be set up
correctly, but you are not
communicating with your device
attached to the SDS across the
network.
If you are sure that the serial cable is
correct, then you may not be
connecting to the correct socket of
the SDS.
Another possibility is that the SDS is
not set up correctly to make a good
socket connection to the network.
You can check to see whether there
is a socket connection to or from the
SDS by looking at the Status LED.
If the Status LED is blinking
consistently, or is completely off,
then there is a good socket
connection.
If the Status LED is solid green, then
the socket connection does not exist.
Use the Connect Mode option C0 for
making a connection to the SDS
from the network. Use Connect
Mode option C1 or C5 for a
connection to the network from the
SDS. See the full list of
Connect
Mode Options
in the Binary to
Hexadecimal chapter.
When connecting to the Web-
Manager within the SDS, the
message “No Connection With The
SDS” displays.
Your computer is not able to connect
to port 30718 (77FEh) on the SDS.
Make sure that port 30718 (77FEh)
is not blocked with any router that
you are using on the network. Also
make sure that port 77FEh is not
disabled within the Security settings
of the SDS.
57
Содержание SecureBox SDS1100
Страница 1: ...Part Number 900 354 Revision A April 2004 SecureBox SDS1100 User Guide ...
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Страница 53: ...SDS1100 User Guide 4 Updating Firmware 53 ...
