164
c
HAPTER
8:
Service
Model 336 Temperature Controller
8.13 Firmware
Updates
This section provides instructions on updating your firmware. It also provides a table
of the updates that have been made thus far.
8.13.1 Updating the
Firmware
Periodically, Lake Shore provides updates to instrument firmware and Ethernet firm-
ware. The files for these updates can be downloaded from our website. To access the
firmware updates, follow this procedure.
1. Go to http://www.lakeshore.com/products/cryogenic-temperature-controllers/
model-336/Pages/Overview.aspx to download the instrument and Ethernet
firmware.
2. Enter your name and email address so that we can keep you updated on any new
firmware for your instrument.
3. Click the “Go to the download” bar and follow the prompts that are provided on
the screen for you.
8.13.2 Record of
Updates Made to the
Firmware
TABLE 8-8 and TABLE 8-9 describe the updates made to the temperature controller in
each version.
8.14 Technical
Inquiries
Refer to the following sections when contacting Lake Shore for application assistance
or product service. Questions regarding product applications, price, availability and
shipments should be directed to sales. Questions regarding instrument calibration or
repair should be directed to instrument service. Do not return a product to Lake Shore
without a Return Material Authorization (RMA) number (section 8.14.2).
8.14.1 Contacting
Lake Shore
The Lake Shore Service Department is staffed Monday through Friday between the
hours of 8:00 AM and 5:00 PM EST, excluding holidays and company shut down days.
Contact Lake Shore Service through any of the means listed below. However, the most
direct and efficient means of contacting is to complete the online service request
form at http://www.lakeshore.com/sup/serf.html. Provide a detailed description of
the problem and the required contact information. You will receive a response within
24 hours or the next business day in the event of weekends or holidays.
Instrument
firmware version
Features added
2.1
Closed loop PID and Zone modes available on Outputs 3 and 4
Setpoint “press-and-hold” loads current temperature to setpoint, bypassing ramping
2.2
Capacitance option card support added
2.3
Scanner option card support added
2.5
Added sensor name units for custom display mode
TABLE 8-8
Instrument firmware updates
Ethernet
firmware version
Features added
1.1
Instrument configuration backup utility added
2.0
Chart recorder utility added
Support for Model 350 added
2.1
Chart recorder and instrument configuration utilities updated to support Model 3062 scanner
option card
2.2
Support for Model 224; increased TCP socket connections to 5; and added available TCP socket
connections to Ethernet status page
TABLE 8-9
Ethernet firmware updates
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