Troubleshooting
page 24
LaCie d2 U&I AIT Drive
The Problem
Questions to Ask
Possible Solutions
The drive is not recognized.
Does your computer’s configuration meet Check the
2.1 Minimum System
the minimum system requirements for use
Requirements
section of this manual.
with this drive?
Did you start using the drive with a USB If you are going to change interface
connection and then change to the
connections, you need to first power
FireWire port, or vice versa?
off the drive and close Retrospect.
Now disconnect the USB or FireWire
cable from the drive and your
computer. Power back on your drive
and connect using the new interface.
You should then be able to control the
drive once you re-open Retrospect.
Your computer hangs when the drive is
Are you using a Mac?
When using a Mac and connecting
connected via USB.
your AIT drive via USB, you must
always turn on your computer and
wait for it to fully load before
connecting your drive to the USB port.
The drive is working slowly.
Are other USB/FireWire devices
Disconnect any other USB/FireWire
connected to the same port or hub?
devices and see if performance
improves.
The USB 2.0 drive is not running
Is the drive connected to a USB 1.1 port
If so, it is normal that the drive runs at
noticeably faster than a USB 1.1 drive.
on your computer or to a USB 1.1 hub?
USB 1.1 speeds. A USB 2.0 device
can only run at USB 2.0 speeds when
connected to a USB 2.0 port or hub
and controlled by the appropriate
USB 2.0 drivers.
Is the drive connected to a USB 2.0 port Check to see that the USB 2.0 drivers
on your computer?
(both the drivers for your USB 2.0
host port and for your USB 2.0
device) have been correctly installed
(
3: Setting Up Your LaCie
AIT U&I Drive
). If in doubt, uninstall
the drivers and reinstall them.
