Troubleshooting
page 22
LaCie d2 U&I AIT Drive
6. Troubleshooting
In the event that your LaCie AIT U&I drive is not working correctly, please refer to the following checklist to find out where the
problem is coming from. If you have gone through all of the points on the checklist and your drive is still not working
correctly, please have a look at the FAQs that are regularly published on our Web site –
www.lacie.com
. One of these FAQs
may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates
will be available.
If you need further assistance, please contact LaCie Technical Support (see
7. Contacting Customer Service
for details).
The Problem
Questions to Ask
Possible Solutions
The drive is not recognized.
Does your operating system recognize
Windows 98 SE & Me Users:
Go to
the drive?
Start > Settings > Control Panel >
System > Device Manager > USB
Controller or IEEE 1394 Controller >
click on the plus sign next to the
controller icon, and you should see
your device listed.
Windows 2000 Users:
Go to Start >
Settings > Control Panel > System >
Hardware tab > Device Manager
button > USB Controller or IEEE 1394
Controller > click on the plus sign next
to the controller icon, and you should
see your device listed.
Windows XP Users:
Go to Start
>Control Panel > Performance and
Maintenance > System > Hardware
tab > Device Manager button > USB
Controller or IEEE 1394 Controller >
click on the plus sign next to the
controller icon, and you should see
your device listed.
If you cannot see the device, recheck
the cables and try the other
troubleshooting solutions listed here.
