Appendix
84
Trouble
Detail
Page
Cannot
charge with
the Wireless
Charging
Pad (sold
separately)
Is the product placed in the
correct orientation and within
a chargeable area on the
Wireless Charging Pad (sold
separately)?
P. 67
Is there any foreign object
between the product and the
Wireless Charging Pad (sold
separately)?
P. 67
Are the Wireless Charging
Pad (sold separately) and
special AC Adapter properly
connected?
P. 67
Is the product or the battery
at a high or low temperature?
The product may stop
charging depending on
temperature.
P. 64
Is the back cover attached
properly?
P. 56
If the battery pack is at the
end of its service life and is
bulging, you may not be able
to charge wirelessly Replace
the battery.
-
Trouble
Detail
Page
Charging
does not
complete with
the Wireless
Charging
Pad (sold
separately).
The charging indicator is still
lit after completing charging,
but this is not abnormal.
Check the display on the
phone.
P. 67
Is the product or the battery
at a high or low temperature?
Charging sometimes takes a
long time depending on the
temperature.
-
Charging while using the
product can also cause
charging to take a long time.
-
Cannot
operate/The
screen does
not respond/
Cannot turn off
the power
You can force the product
to power off and restart by
holding down
F
(Power
button) and
r
(Volume up
button) at the same time for
at least 11 seconds.
-
The power
is turned off
automatically
Is the battery pack
adequately charged?
P. 64
The power
is turned off
while the wake-
up logo is
displayed
Is the battery pack
adequately charged?
P. 64