Appendix
Troubleshooting
Before you assume that the product is
malfunctioning, check the following:
Or, check for possible remedies in "トラブル診断
(trouble-check)" (Japanese) of au homepage:
https://www.au.com/trouble-check/
Trouble
Detail
Page
Cannot
operate/The
screen does
not respond/
Cannot turn
off the power
You can force the
product to power off
and reboot by holding
down
.
and
v
at the same time for at
least 11 seconds.
P. 68
The power is
turned off
automatically
Is the battery pack
adequately charged?
P. 64
The power is
turned off
while the
wake-up logo
is displayed
Is the battery pack
adequately charged?
P. 64
Trouble
Detail
Page
Cannot make
calls
Is the power turned on?
P. 68
Is the correct au IC card
inserted?
•
Insert the au IC card in
the au IC card slot
until it clicks.
P. 57
Was the number
entered correctly?
(Was the area code
entered?)
P. 95
Did you press
m
after
entering the number?
P. 95
Is "Airplane mode" still
set?
P. 76
136