Chapter 5: Troubleshooting
Troubleshooting guide
108
A Phone
connection
cannot be
established.
The cable is not
properly connected.
Connect the cable.
The cable type or
connector type is not
correct.
For information on the correct type
of connector and cable, refer to the
installation manual.
No phones are
ringing on
incoming calls
The Mute function is
activated from an
external device
connected to the I/O
interface of the
terminal.
If the Mute function should not be
activated, deactivate it from the
external device.
A LAN
connection
cannot be
established.
The cable is not
properly connected.
Connect the cable.
The cable type or
connector type is not
correct.
For information on the correct type
of connector and cable, refer to the
installation manual.
The connected
equipment is set up
to use a static IP
address and
• the IP address is
reserved for
internal use in
the terminal, or
• the terminal is set
up to assign a
dynamic IP
address to the
equipment.
Do one of the following:
• Change the IP address of the
connected equipment to an IP
address that is not reserved. See
• Set up the equipment to use a
dynamic IP address, or disable
DHCP in the terminal. See step 2.
in the section
Problem
Possible Cause
Remedy
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