2. Cover sways when it reaches
the full open position.
A. Some cover sway is normal.
A. No action required for minimal cover sway.
4. Seat is unable to open
automatically.
A.Side sensor lens is blocked or dirty.
A. Clean all dirt or debris away for the sensor
lens. The lens is located on the right side
of the base of the toilet where blue light is
emitted.
5. Seat raises when it should not.
A. Side sensor is blocked within blue zone. A. Remove blocked object.
B. Clean all dirt or debris away for the sensor
lens.
6. Seat is not warm.
A. Seat temp is set too low.
B. Toilet is on standby mode.
A. Set seat temp to proper dial.
A. Press “ ” button on auxiliary panel.
Smart cleansing troubleshooting
1. Cleansing wand fails to fully
retract.
A. The cleansing wand spray tip is not
installed correctly.
A. Reinstall the cleansing wand spray tip
following the “Wand maintenance” in this
document.
1. Cover does not open
automatically.
A. Auto OPEN and CLOSE functio is not
enabled.
A. Use mobile APP to enable cover OPEN
function.
B. Motion sensor is not set with the
correct sensitivity level.
A. Use mobile APP to enable sensor sensitivity.
B. Call the Customer Care Center using the
information provided on the back page of
this manual.
B. Call the Customer Care Center using the
information provided on the back page of
this manual.
B. Call the Customer Care Center using the
information provided on the back page of
this manual.
B. Call the Customer Care Center using the
information provided on the back page of
this manual.
B. Call the Customer Care Center using the
information provided on the back page of
this manual.
C. Customer does not enter or leave
sensing
A. Customer enter or leave sensing zone.
D. Toilet is flushing.
A. Wait until toilet flush complete.
2. The bowl light, located in the tip
of the cleansing wand, does not
work.
A. Ambient light is too bright.
A. Please shield photoreception window
completely.
3. Cover raises when it should not. A. Sensor sensitivity is set too high.
B. There is an object in the hinge area
of the cover.
A. Use mobile APP to enable sensor sensitivity.
A. Remove any objects from the hinge area.
Trouble shooting (cont.)
Cover and Seat Troubleshooting
Symptoms
Possible causes
Recommended actions
Symptoms
Possible causes
Recommended actions
1392138-T01-B
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Kohler Co.
