Music and sounds troubleshooting
1. Music will not play.
A. Volume is all the way down.
A. Adjust volume setting by remote or mobile
APP.
2. The toilet generate “tick” sound
when unplug the power plug.
A. This is proper operation.
A. No action needed.
3. No background music.
A. Toilet had already connected to
external device by bluetooth.
A. Disconnect bluetooth connection and wait
for 60s by selecting “setup” on mobile, auto
play background music.
B. Toilet is playing network music by
voice control.
A. Stop network music by voice control for 60s,
auto play background music.
Bluetooth troubleshooting
1. Bluetooth device is silent when
playing music.
A. Bluetooth is not connected.
A. Re-pairing bluetooth.
B. Bluetooth speaker mode is not enabled. A. Enable Bluetooth speaker mode on mobile
APP.
Lights troubleshooting
Power troubleshooting
1. There is no power to the toilet.
A. Toilet is not plugged in or the GFCI is
tripped.
A. Plug in the toilet again.
2. Cover sways or close when plug
in.
A. Normal toilet initiating program.
A. No action needed.
3. Emergnecy flush does not work,
two short beep generated.
A. Insufficient backup battery.
A. Replace backup battery.
4. Emergency flush is not respond
after power failure.
A. Backup battery is not installed.
A. Install new battery.
B. Backup battery is exhuasted.
A. Replace backup battery.
B. Press reset button on the toilet socket.
A. Ambient light is too bright.
A. Please shield light sensing area completely.
1. Ambient light do not turn off
when cover is closed.
A. Ambient light mode does not deactivated.
A. Deactivate ambient light setting by mobile
APP.
2. Toilet light does not illuminate
when environment is too dark.
Symptoms
Possible causes
Recommended actions
Symptoms
Possible causes
Recommended actions
Symptoms
Possible causes
Recommended actions
Symptoms
Possible causes
Recommended actions
Trouble shooting (cont.)
1392138-T01-B
20
Kohler Co.
