Kimberley KARAVAN 2021, Инструкция по установке, техническому обслуживанию и эксплуатации

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10 ©2021 Kimberley Kampers Manufacturing Pty Ltd
Customer Service
• One way manufacturers classify the assembled
quality level in products is to measure the number
of reported faults as a percentage of the number
of potential faulty outcomes. At Kimberley we use
the number of components in a product for this
base number.
• Inspection and testing at the factory reveals the
majority of these issues, but not all. Kimberley’s
ex-factory goal is 0.25% defect rate. That is 2.5
defects per thousand parts.
• Once a product has been used for the fi rst time
and subsequent use, more faults can appear
based on the number of parts in the unit. To get to
zero defects requires multiple waves of review.
• After transport of the Product, this simple shake
down will reveal some items that the dealer will
resolve on inspection prior to handover. This is
the second wave of inspection. We ask the Dealer
to fi nd as many of these fi nal few defects as
possible.
• After the shake down trip, more issues will be
revealed that will most likely require inspection.
This is because the way the product is used
differs from person to person and this fact alone
produces different outcomes. This is the third
wave of inspection.
• Our experience is that with a thorough 3 waves,
we can achieve zero defects (other than fair wear
and tear)
• Kimberley select quality products which we
include and support. Customers need to be
aware that if the air-conditioner or microwave
fail, the resultant quality reputation is not directly
attributable to Kimberley. It is attributable to the
supplier of that brand product.
On the road and something doesn’t go right
• If you have any diffi culty on the road or when
camping and you cant quite put your fi nger on
what isn’t right, call your dealer fi rst for immediate
assistance.
• If you have diffi culty and can see it directly relates
to a product problem, contact the factory: call or
email us at the number below:
Email: service@kkhq.com.au
Phone: (02) 6686 7344
• The greatest diffi culty we have at the factory is
receiving calls where we can’t hear or understand
the number to call back. We may not receive your
caller ID. Email text is generally bullet proof.
• If you email, there is a risk that your email ends up
in a spam folder, which we check, but it may take
3-4 days to clear this.
• Once communication by email is established, then
this is the best communication .
• We receive hundreds of calls a day, primarily from
customers, many with second hand units requiring
assistance, as they may not have purchased
through a dealer. These calls are seasonal but
Monday mornings and Friday afternoons are
usually quite busy.
Record your 4 digit chassis number here: Your Dealer and the fi rst point of contact: