MY20K10-02_1.0_10.11.2020
66
Troubleshooting, fault clearance and repair
9.1.3
Assistance function errors
Symptom
Cause
Remedy
Assistance is not
available.
Is the battery charged sufficiently?
1
Check battery is charged.
2
Recharge the battery if it is almost flat.
Are you riding up long inclines in
summer weather or have you been
carrying a heavy load for a long time?
The battery may be too hot.
1
Switch off the drive system.
2
Wait a moment and then check again.
The drive unit (DU-E8000), the bicycle
computer (SC-E8000/SC-E6010) or the
assistance switch (SW-E8000-L/SW-
E6000/SW-E6010) may be connected
incorrectly or one or more of them may
have a problem.
Contact your specialist dealer.
Is the speed too high?
Check on-screen indicators. The electronic gear assistance
only works up to a maximum speed of 25 km/h.
Assistance is not
available.
Are you pedalling?
The S pedelec is not a motorbike. You also need to pedal.
Is the assistance mode set to [OFF]?
1
Set the assistance mode to a different level of assistance than
[OFF].
2
Contact your specialist dealer if you still feel that the
S pedelec does not supply assistance.
Is the system switched on?
Press the battery on-off button to switch it on again.
The assisted journey
distance is too short.
The journey distance can be shorter
depending on the road conditions, the
gear level and the entire light usage
time.
1
Check the battery level.
2
If the battery is almost flat, recharge it.
The battery does not perform as well in
winter weather.
This does not indicate a problem.
The battery is a consumable. Repeated
charging and long periods of use cause
the battery to degrade (loss of power).
If the distance you can cover with one single charge is very
short, replace the battery with a new one.
Is the battery fully charged?
If the distance covered with a fully charged battery has
become shorter, the battery may be affected. Replace the
battery with a new one.
It is difficult to pedal.
Are the tyres pumped to an adequate
pressure?
Pump up the tyres.
Is the assistance mode set to OFF?
1
Select the level of assistance [BOOST].
2
Contact your specialist dealer if you still feel that the
S pedelec does not provide assistance.
The battery charge might be low.
Check how powerful assistance is again after charging the
battery. Contact your specialist dealer if you still feel that the
S pedelec does not provide assistance.
Have you switched on the system with
your foot on the pedal?
1
Switch the system on again without applying pressure to the
pedal. Contact your specialist dealer if you still feel that the
S pedelec does not supply assistance.
Table 20: Level of assistance error solution
