Appendix
After-Sales Service
■
When Asking for Repair
For repair, contact Keitai Guarantee Service Center.
During the
warranty
period
Repairs will be done based on the <<terms of
services of the free-of-charge repair warranty>>
described on the warranty card.
Outside the
warranty
period
We shall repair the product for a charge as requested
by the customer if repair renders it usable.
◎
Before handing in the product for repair, make a backup of the
contents of memory since they may disappear during repair.
Note that the Company shall not be liable for any damages and
loss of income should the contents of memory be altered or lost.
◎
Recycled parts that meet the Company’s quality standards are
sometimes used for repair.
◎
au cell phones collected by Replacement cell phone delivery
service which you used before are recycled to cell phones for
replacement after repairs. Also parts replaced by au after-sales
service are collected and recycled by the Company. They are not
returned to customers.
■
Performance Parts for Repair
The Company retains performance parts for repair of the SHF31 main
unit and its peripheral devices for 4 years after discontinuation of
production.
“Performance parts for repair” refers to parts required for maintaining
the functions of the product.
■
Warranty Card
At the store of purchase, thoroughly check and read the name of the
retailer, date of purchase and other necessary details filled in on the
warranty card, and be sure to keep it in a safe place.
■
Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly basis called
“Keitai Guarantee Service Plus LTE” (monthly fee: 380 yen, tax
excluded) is available for using your au cell phone for a long time
without worries.
This service expands coverage for many troubles including
malfunction, theft and loss. For details of this service, check on the au
homepage or contact Keitai Guarantee Service Center.
◎
You can apply for membership only at the time of purchasing
your au cell phone.
◎
Once you cancel the membership, you cannot reapply for it until
you purchase an au cell phone next time.
◎
Note that when changing the model or purchasing an extra cell
phone, this service only covers the most recently purchased au
cell phone.
◎
When an au cell phone is handed over to you or someone else,
the “Keitai Guarantee Service Plus LTE” membership is also
handed over to the successor of the cell phone.
◎
When you get a new au cell phone by changing the model,
purchasing an extra cell phone, etc., the “Keitai Guarantee
Service Plus” or “Keitai Guarantee Service Plus LTE” membership
for the old au cell phone is automatically canceled.
◎
Service contents are subject to change without notice.
■
au Nano IC Card (LTE)
The au Nano IC Card (LTE) is lent to you by au. In case of loss or
damage, the card will be replaced at your expense. When malfunction
is suspected, or in case of theft or loss, contact an au shop or PiPit.
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