19
Troubleshooting Guide
ISSUE
PROBLEM
SOLUTION
Soup maker is not
working
• Soup maker is
not properly
connected to a
power supply.
• Soup maker is
not properly
assembled.
• Check that the unit is connected to
a 230 or 240V power outlet and is
switched on.
• Select the ON/OFF button to turn the
soup maker on.
• Ensure that the lid assembly is properly
attached to the soup maker jug.
• Ensure that the jug is securely position
on the soup maker motor base.
Food residue on the
base of the soup maker
• Bottom of the soup
maker has food
build up and is
difficult to clean.
• High sugar
content foods
such as tomatoes,
creamed corn,
coconut cream,
potatoes have
stuck to the base
of soup maker.
• To remove residue stuck to the base,
follow the cleaning instructions on
page 20.
Soup maker is making
noise and shaking
during operation
• The soup maker
will make noise
and shake during
operation. This is
normal.
• The soup maker blends during some
of the cooking functions. The blending
action will cause the unit to shake.
Soup maker doesn’t
blend ingredients
properly
• Ingredients are
too big.
• Liquid to solid ratio
is incorrect.
• Ensure all food is prepared to 2-3 cm
pieces to ensure thorough cooking
and blending.
• Ensure there is sufficient liquid in the
jug before commencing the
cooking / blending cycle.
• There must be at least 0.8L of liquid in
the jug before cooking / blending.
KBL620_IB_D17.indd 19
27/01/2017 10:52 am
