KIROVETS K-744R1, K-744R2, K-744R3, K-744R4 tractors
177
10 CLAIMING PROCEDURE
10.1 In case of detecting a failure or fault and absence of violations set forth in item 10.2, the
user shall be obliged to call a representative of the Service Centre providing maintenance
and repair of equipment at your region (a copy of failure report shall be sent to the manufac-
turer’s plant) for determination of the defect root cause.
Manufacturer’s plant address:
47 Stachek pr., St. Petersburg, 198097, Russia
Peterburgsky Traktorny Zavod, JSC
Tel/fax: (812) 302-62-77
E-mail: [email protected]
The addresses of service centres are indicated in the Service Book and at the Peterburgsky
Traktorny Zavod CJSC web site.
10.1.1 Manufacturer’s representative invites and tractor quality claims should be sent via the
enterprise (organisation) which has sold (supplied) the tractor and has an agreement with the
manufacturer’s plant.
10.2 Reports about failures and faults found during the warranty period and quality claims
shall not be sent to the manufact
urer’s plant in the following cases:
10.2.1 Violation of the rules of operation, transportation and storage set forth in the operation
manual and GOSTs when such violation was the cause of failure.
10.2.2 Elimination of a failure or fault by replacing tractor components with the use of individ-
ual SPTA kit supplied with each tractor.
10.2.3 Tractor dismantling and repair before the arrival of manufacturer’s plant representative
in due time, when this resulted in impossibility to determine the cause of failure.
10.3 Engine failure or fault reports (save for Cummins and Mercedes engines) should be
send to the first address and, additionally:
- for the engines manufactured by Avtodizel OJSC:
to Avtodizel OJSC’s regional service and to Avtodizel OJSC at the following address:
75 Oktiabrya pr., Yaroslavl, 150040
Avtodizel OJSC
Fax: (4852) 58-81-28
E-mail: [email protected]
