13
Joerns® Bed Frames
WeCare™ Bed
© 2022 Joerns Healthcare • 6110435 RevC • 22-2083
Actuator and Control Box Troubleshooting
Any loss of electrical function should be investigated
with the following steps:
1.
Make sure that all cables are plugged in, including
pendant cable and AC power cord.
2. Switch pendant with a new one or one from a bed
that is functioning normally.
3.
If these steps fail to resolve the problem, call
Technical Support at 800-826-0270.
To Remove Actuator
Recommended Tools: Screwdriver, Hammer, Punch
1.
Identify actuator to be replaced.
2. Tip bed on its side or upside down to replace
hi-lo actuators.
3. Mark cable ties locations with tape for later
reference. Cut cable ties that hold the motor
cables to frame.
4.
Actuator is held in place by two pins. Use a
screwdriver to remove clip on each pin.
5.
Slide pins out of holes. If necessary, use hammer
and punch to tap out the pins.
6.
You may now replace the actuator(s).
7. To reassemble bed, reverse the previous steps,
making note of the following two important items:
•
Assemble all hardware as originally installed.
8.
Install cable ties per designated locations marked
in step 3 by tape.
To Remove AC Power Cord
Recommended Tools: Small Screwdriver, Masking
Tape, Cable Ties
1. Raise bed to maximum height if possible.
2. Unplug power cord from wall.
3.
Cut cable ties that hold AC power cord to frame.
Tape remaining cables in their original position. It
is very important to keep actuator cables routed
along frame in original factory-installed positions.
If this step is not followed, damage to cables or
electric shock may result.
Warning: Possible Shock Hazard.
Injury may result
from improper power cord routing. Always follow
proper factory-installed routing configuration. Be sure
to check condition of power cord on a regular basis.
Do not use damaged or frayed power cords.
4.
Disconnect the ground wire, if present.
5.
Using a small screwdriver, alternately depress
small latch tabs above and below AC inlet
receptacle on the control box. Simultaneously,
pull gently outward on AC power cord where it
connects to control box until plug comes out.
6. Plug replacement cord into control box until
it latches.
7. Re-route AC power cord along frame in same
position as original routing.
8.
Replace cable ties along with cables in their
original position and routing to the control box.
If this step is not followed, damage to cables or
electric shock may result.
9. Ensure ground wire is re-attached, if applicable.
Troubleshooting
Any loss of electrical function should be investigated
with the following steps:
Event
Possible Remedies
Bed not
responding to
pendant control
1.
Check all connections are fully
inserted with cable secured. Check
cables for damage or fraying.
2.
Check actuator pins are connected
and secure.
3.
Check the bed is plugged into
power source and control box green
light is illuminated
4. Thermal overload condition. This
should self-correct in 2 minutes
or less. Do not surpass 10% duty
cycle (2 min on/ 18 min off).
5.
Check if bed is not overloaded and
clear of obstructions
6. If these steps fail to resolve the
problem, call Technical Support at
800-826-0270.
Back sleep
surface or Knee
surface does not
raise or lower
1. Ensure the actuator pins and
clips were installed properly
during assembly
2.
Check the actuator cables are
fully inserted into control box in
the correct port location
Bed moves
across the floor
at low height
1.
Check caster locks are engaged
Note:
Electrical damage can occur if a non-approved
pendant is connected to the electrical system.
