For Service Technician Use Only
DIAGNOSTICS & TROUBLESHOOTING
2-6
n
JennAir Built-in Coffee System
Troubleshooting
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
PROBLEMS
POSSIBLE CAUSE
SOLUTION
The coffee is not hot
The cups have not been preheated.
Enable the cup warmer from the user
SETTINGS menu.
Place the cups on the heatable coffee cup
tray.
OR
Rinse the cups with hot water.
The infuser has cooled down because over
3 minutes have elapsed since the last drink
was made.
Before making coffee, heat the infuser
by selecting the Rinse function from the
menu. The infuser gets hot during rinsing.
A low temperature is set.
Set a hotter coffee temperature.
The coffee is too weak or not creamy
enough
The coffee is ground too coarsely.
Turn the grinding adjustment dial one
click counterclockwise towards number
one while the coffee mill is in operation.
Continue one click at a time until coffee
delivery is satisfactory. The effect can only
be noticed after delivering two coffees.
The blend of coffee is unsuitable.
Use a blend of coffee specifically for
espresso coffee machines.
The coffee is delivered a drop a time or too
slowly
The coffee is ground too finely.
Turn the grinding adjustment dial one click
clockwise towards number seven while
the coffee mill is in operation. Continue
one click at a time until coffee delivery is
satisfactory. The effect can only be noticed
after delivering two coffees.
The coffee is only coming out of one of the
holes in the coffee spouts or is not coming
out at all
The holes in the coffee spouts are clogged. Clean the holes in the coffee spouts.
The milk contains large bubbles and squirts
out of the milk spout or there is little froth
The milk is not cold enough or is not semi-
skimmed or skimmed.
Use fully skimmed or semi-skimmed milk
at refrigerator temperature 5°C (41°F).
If results are still not satisfactory, try
changing brand of milk.
The froth adjustment dial is incorrectly
adjusted.
Turn the adjusting dial to the left or right
until set to the recommended position.
The milk container lid or froth adjustment
dial is dirty.
Clean the lid and adjusting dial of the milk
frother.
The hot water/steam connection nozzle is
dirty.
Clean the connection nozzle.
The milk does not come out from the milk
spout
The lid of the milk frother is dirty.
Clean the lid of the milk frother.
The milk tube has not or not correctly
been inserted.
Insert the milk tube in the milk frother lid.
The appliance does not come on
The power cord is not plugged in to the
electrical outlet.
Power to the appliance is disconnected.
Plug in appliance or connect power.
The main ON/OFF switch is not turned ON. Turn the appliance off by pressing the
button.
The infuser cannot be extracted
The appliance has not been switched OFF
correctly.
Turn the appliance off by pressing the
button.
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