29
Quick Start
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications
General
Information
Rev. 1.1
5.2
Print Quality Issues
TROUBLESHOOTING
This section will help you resolve print quality problems. The print quality is dependent
on several factors. The two most important factors that will increase your print
quality are cleanliness and card stock. To diagnose and fix print quality problems,
follow the troubleshooting procedure below:
●
Small spots appear on the printed card with a non-printed area or a
different color.
Possible Cause
A. Contamination on the card surface.
B. Dust inside the printer and/or dirty cleaning roller.
Solution
A1.Check that cards are stored in a dust free environment
A2.Use a different supply of cards.
B1.Perform a cleaning of the printer (see cleaning section).
B2.Replace cleaning roller (see cleaning section).
●
There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause
A. Ribbons is not correctly positioned.
B. printhead may be dirty.
C. printhead elements may have been damaged
(e.g. scratched or burnt).
Solution
A1.Open cover and press down the printhead unlock lever to open
the printhead carriage. The printhead will move up.
A2.Check that the ribbon is properly rolled onto the ribbon cores and
there are no wrinkles in the ribbon.
A3.Push down on the printhead lock lever until an audible “click”
signals the locked-down position.
A4.Ribbon will automatically synchronize.
A5.Print again.
B1.Perform a cleaning of the printhead (see 4.2 Cleaning the printhead.)
C1. Call service for printhead replacement information.
➔
➔
