Troubleshooting
Receiver Problems
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6.2. Receiver Problems
The following are some of the most commonly encountered receiver problems.
Cable specific problems
The cable is not properly plugged in.
• Check that the cable connector is attached to the correct receiver port.
• Unplug the cable, then securely and properly reconnect it to the receiver.
• See “DELTA Receiver” on page 19 and “Connector Specifications” on page 82 for
information on the receiver’s connectors.
The cable is damaged.
• Use an undamaged cable. Contact your Dealer to replace the cable.
Generic problems
The receiver port used for connection is not in Command mode.
1. Connect your receiver and a computer using a free port (see “Connecting the Receiver and
a Computer” on page 25) and start TriVU.
2. Click Configuration
Receiver
Ports.
3. Change the Input for the port used for connection to “Command”.
The receiver does not lock on to satellites for a long period of time.
• The receiver stores an old almanac.
Update the almanac. See “Collecting Almanacs and Ephemerides” on page 28 for details.
The corresponding receiver options may be disabled or expired (L1/L2, GPS/GLONASS must
be on to track satellites).
• See “Managing Receiver Options” on page 60 for details on how to check current options.
• Order a new OAF with the desired options activated to enable or extend validity of the
corresponding receiver options. Contact your dealer or visit the JAVAD GNSS website for
details.
• Refer to the TriVU Software Manual for a detailed description of options.
The receiver tracks too few satellites
The elevation mask value is too high (above 15 degrees).
• Lower the elevation mask. See “TriPad Configuration” on page 43 for information on
setting the elevation mask.
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