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Troubleshooting

XG4

User Manual

Janam Technologies LLC Version 2, September 2021

Troubleshooting 14—2

I am unable to connect my device to my computer

Make sure that you’re using the cable included in the box.

I am unable to download new files

Make sure there is sufficient device memory for your download.

Select the microSD card as the location to store downloaded files.

The device cannot be detected by others via Bluetooth

Make sure that Bluetooth is turned on and your device is visible to other users.

Make sure that the two devices are within Bluetooth’s detection range.

How to make your battery last longer

Make sure you follow the complete charge time (minimum 3 hours).

After a partial charge, the battery level indicator may not be exact. Wait for at least 20

minutes after removing the charger to obtain an exact indication.

Adjust the brightness of screen as appropriate.

Extend the email auto-check interval for as long as possible.

Update news and weather information on manual demand, or increase their auto-check

interval.

Exit background-running applications if they are not being used for a long time.

Deactivate Bluetooth, WLAN, or GPS when not in use.

The device sometimes gets hot

This heating is a normal consequence of the CPU handling excessive data. Ending above

actions will make your device return to normal temperatures.

Содержание XG4

Страница 2: ...esponsible for such differences if any nor for their potential conse quences which responsibility shall be borne by the operator exclusively This device may contain materials including applications and software in executable or source code form which is submitted by third parties for inclusion in this handset Third Party Materials All third party materials in this device are provided as is without...

Страница 3: ...y Condition 3 4 Android Security 3 5 Lock Screen Types 3 6 Additional Screen Security Settings 3 7 Privacy Settings 3 8 Device Settings Display 3 9 Device Settings Sound 3 9 Device Settings Storage 3 10 Device Settings Apps 3 10 Personal Settings Accounts 3 11 Personal Settings Google Account 3 11 Personal Settings Language Input 3 12 System Settings Date Time 3 13 System Settings Accessibility 3 ...

Страница 4: ...ith the Janam XT3 10 1 Scan Settings 10 2 Scan Settings Table 10 2 Scan Settings Options 10 3 Scan Symbologies 10 4 Scan Demo app 10 5 Scan Wedge app 10 6 13 Regulatory and Maintenance CH PG XG4 Regulatory Information 13 1 Regulatory and Safety Approvals 13 1 XG4 with WLAN and Bluetooth 13 2 Battery Safety Guidelines 13 4 Battery Charger Guidelines 13 4 14 Troubleshooting CH PG Troubleshooting the...

Страница 5: ...oss the supply chain including inventory management stocking and replenishment shipping receiving cross docking and e commerce fulfillment A choice between Honeywell s high performance N6703 1D 2D imager and EX30 extended range 2D imager provides industry leading barcode read range maximum scanning speed and superior motion tolerance Additional features include a brilliant 4 3 inch color display w...

Страница 6: ...D 3 Power button 4 Barcode reading LED Right 5 Scan button Right 6 Programmable keys 9 Microphone 10 Docking connector 11 Symbols key 12 Battery lock Left 7 Directional keys 8 Battery lock Right 13 Scan button Left 14 USB connector 15 Barcode reading LED Right 16 Barcode scanner 17 Camera flash 18 Camera 14 13 12 9 7 11 10 3 4 6 5 8 15 10 10 16 18 17 16 18 17 ...

Страница 7: ... Sides 1 Power button 2 Barcode reading LED 3 Pistol grip scan trigger 4 Pistol grip 5 Scan button 6 Battery lock 7 Battery 8 Lanyard anchor 9 Docking connector 10 Battery 11 Battery lock 12 Scan button 13 USB connector 14 Speaker 15 Barcode scanner 16 Camera flash 17 Camera 2 1 4 5 7 6 9 3 8 3 4 12 10 11 13 15 17 16 14 ...

Страница 8: ... 4 Slot Cradle with AC adapter Recommended Host Computer Requirements Microsoft Windows compatible host computer with USB port Microsoft Windows 10 Windows 8 8 1 Windows 7 If installing the Android SDK at least 1 5 GB disk space for the Android SDK emulator system images and caches plus 500 MB disk space for Android Studio Janam XG4 SDK The Janam XG4 Software Development Kit enables programmers to...

Страница 9: ...erviceable parts inside 4 If battery leakage is observed avoid any contact with affected area and properly dispose of the battery 5 If you come in contact with battery leakage rinse exposed area with soap and water If it contacts the eye flush the eye with water for 15 minutes and seek medical attention 6 Dispose of used battery promptly Keep away from children Do not disassemble or dispose of in ...

Страница 10: ...ace Changing the battery Before removing or replacing a battery pack power down the device or press the Power key to put the XG4 in Suspend Mode Charging the XG4 battery The XG4 ships with the battery charged However before first use charge the battery for a minimum of four to six hours To charge the battery using the supplied DC Power Adapter Kit 1 Attach the appropriate plug adapter to the DC po...

Страница 11: ... app screen swipe down from the top to open status bar then touch and hold the Battery icon to get to Battery screen Or go to Settings Battery to get to the Battery screen View battery status and level and estimated battery life remaining To view battery usage by application tap on Battery use in the menu on the upper right Tip You can conserve battery life by 1 Using the AC adapter to plug the XG...

Страница 12: ...y the Android lock screen It is unlocked by swiping up on the screen The lock screen will be replaced with the start screen For information about securing the XG4 with a password or pin code refer to Chapter 3 3 When powered on a secured XG4 will also first display the Android lock screen Swipe up to get to the pin code keypad Enter your pin code Once the correct pin code has been entered and you ...

Страница 13: ...evice vibrates and the screen turns on showing Technology at Work 3 To completely power down the XG4 and reboot it from a cold start press and hold the Power Button and keep holding it for about ten seconds The display will go black and in a few seconds the XG4 will reboot automatically Touch Screen Navigation The Janam XG4 uses capacitive multi touch technology Almost all of the XG4 s functions c...

Страница 14: ...lized by changing its color picture and sounds It may also provide a quick status of selected apps such as messages emails etc Along the top of the lock screen is a status bar with small icons that display information about various functions Examples include WLAN and Bluetooth the presence of notifications SIM card battery charge airplane mode the current time and more Some function icons are stat...

Страница 15: ...ns Swipe down to expand it and show more detail The favorites tray can have up to five changeable favorites Between the status bar and the favorites tray are apps icons which can also be folders containing multiple apps and widgets Tapping on apps icons launches the app Touch and hold to rearrange icons Widgets perform functions like showing the time weather news or act as shortcuts Status Bar sho...

Страница 16: ... In Android 9 the home screen provides easy access to other functions by swiping up down left and right Swipe right Brings up the Google News feed Swipe left Brings up more Home pages that may contain apps folders or widgets Swipe down Brings up the Quick Settings panel with notifications Swipe up Brings up the App screen ...

Страница 17: ...ight to put it on an additional Home screen there can be more than one To remove a widget long tap on it and drag it to x remove Home settings Show Google App By default when you swipe from left to right on the Home screen the Google News Feed shows up It can be disabled here Add icon to Home screen allow disallow adding app icons to the Home screen Change icon shape Icons can be set to be circles...

Страница 18: ...upplied by a reputable manufacturer is recommended To access the microSD card slot Remove the XG4 mobile computer s battery by pressing and holding the left and right battery looks together with one hand and then use the other hand to lift the battery out of its compartment To install the microSD card Lift up the black protective rubberflap as shown in the photo to the right Locate the microSD car...

Страница 19: ...be restored in case of a failure or when moving onto a new device The idea here is to provide continuity rather than a total 1 1 full backup Auto Backup for Apps Android 9 allows you to back up various settings and data to your Google Drive account in the cloud Enable the process in Settings System Backup Backup to Google Drive Toggle that on If you haven t OK ed backup yet do it now Then tap on B...

Страница 20: ...ps are allowed to be backed up you can always download them again from the Play Store Then tap Backup at the bottom of the screen The backup file can be stored either on internal storage or on a microSD card Note that these backup methods do not include photos videos and documents Pictures can be backed up using the Google Photos app Settings for that process are in the Photos app Other options ar...

Страница 21: ... applications stored in the XG4 s RAM memory It then reloads the OS and launches Autoinstall which re initializes any APK Android Package Kit files To perform a cold Reset 1 Press the Power button for 8 seconds until the XG4 begins rebooting 2 When the reset is complete the Android lock screen appears Setup XG4 User Manual Janam Technologies LLC Version 2 September 2021 XG4 Setup 3 3 Resetting the...

Страница 22: ...ory condition To perform a full reset go to Settings System Advanced Reset options then tap on Erase all data factory reset This brings up a warning screen If you wish to proceed tap on RESET PHONE Depending on your access security options you will be asked to supply your PIN password or pattern Once everything has been erased you can turn off the device or opt to reboot and set it up from scratch...

Страница 23: ...ings Security location Security update Device security c Screen lock Settings Security location Screen lock c Lock screen preferences Settings Security location Lock screen preferences c Emergency information Settings Apps notifications Advanced Emergency alerts c Smart lock Security location Smart Lock Privacy c Settings Security location Location many options c Settings Security location Show pa...

Страница 24: ...t can be as long as 16 and passwords must be at least four characters but can also be as long as 16 To set go to Settings Security location Screen lock Changing Screen Lock Settings Lock screen options can be changed anytime You can go from PIN to pattern or password etc To make a change go to Settings Security location Screen lock If you have lock screen security in place you must enter the code ...

Страница 25: ...ed c Lock screen message for instant identification of a device In addition there are the Security location Lock screen preferences sets allowable lock screen functions and Security location Smart Lock feature The latter changes locking de pending on circumstances This can make using the XG4 both more convenient and more secure c Smart Lock On body detection Keeps the XG4 stays unlocked as long as...

Страница 26: ...ion you will get a warning that basic features of the device may no longer function as intended When location is turned on Advanced Scanning allows apps and services to scan for nearby Wi Fi network and Bluetooth devices even if they are turned off on the XG4 This can improve location based services and features You can fine tune location services by allowing or disallowing a variety of Google and...

Страница 27: ... color It can be set to turn on off automatically at certain times Adaptive brightness automatically adjust the brightness level Wallpaper allows the user to select a screen background The Sleep screen allows screen timeout and device suspension be set be tween 15 seconds and never The Wakeup Source screen sets what can and cannot wake the device up like buttons cables headsets scan triggers etc A...

Страница 28: ...ee all xx apps to view either all apps or only installed or disabled apps Tap on an app to see its App info screen that contains detailed sta tistics on an app including its notification and permissions options the amount of storage or cache used the time spent using the app its battery usage and its default settings You can perform the fol lowing actions c Force stop the app c Disable the app c S...

Страница 29: ...nt data e g email contacts music and calendar etc To remove an account go to Settings Accounts Tap the account you wish to delete Press the Menu button at the right top of the screen and then select Remove account Tap Remove account to confirm deletion Google Account Is it mandatory to have a Google account to use Android on the XG4 It is not mandatory but without a Google account a lot of useful ...

Страница 30: ...selected default the application in use and the input field requirements To modify the default method for entering text go to Settings Language input and tap on Current keyboard c Spell checker Turn the Spell Checker on and off select which one you wish to use and allow or deny looking up of names in your contact list c Autofill service Set up autofill of addresses passwords payment methods c Pers...

Страница 31: ...eature c Select to Speak When on you can tap single or multiple drag to select items to hear them read aloud c TalkBack When on provides spoken feedback such as describing what s been touched selected or activated c TalkBack When on provides spoken feedback such as describing what s been touched selected or activated c Text to Speech output When checked turns on text to speech and allows configura...

Страница 32: ...guration A given physical area may have multiple wireless local area networks WLANs sometimes referred to as Wi Fi hot spots which the XG4 can see as it scans for available networks Typically wireless local area networks are configured with a security scheme Wireless devices connected to a wireless network must A Be configured for compatibility with the host wireless network s security requirement...

Страница 33: ...nd including the approximate signal strength and whether or not a network is secured by a password or not Tap on your preferred network Enter the password The connection will be established Upon successful completion the network link will show up as Connected Tap on the network you are connected to show connection information signal strength link speed frequency and type of security You may also o...

Страница 34: ... You may select one of them Wi Fi Direct Used for peer to peer Wi Fi connections that do not need a Wi Fi wireless access point Wi Fi Detail settings These are some lesser used options such as enabling Wi Fi power saver mode letting Wi Fi handle 802 11d geographical regulations and setting the roaming trigger level signal at which the device starts select which channels to use reconnection interva...

Страница 35: ...ing Bluetooth you can locate and use any of the services available on that device There are several ways to set up your computer for wireless access and the following section details the general instructions needed to set up Bluetooth on your Janam XG4 rugged touch computer Please note that complex or custom installations may require additional expertise from Janam s technical support team and or ...

Страница 36: ...tablished automatically once already paired devices are within range like a Bluetooth keyboard for a desktop computer For other paired devices it may make more sense to manually connect them as needed like for file transfer between devices Bluetooth connections can have different capabilities such as sending or receiving files providing certain information providing certain types of security or co...

Страница 37: ... iMac which you accept And in this instance a unique 6 digit Passkey number is generated so that you know you re pairing with the device you intended to pair If the number is the same on both devices accept the pairing request on both the XG4 and the iMac and after a bit the two are then paired Paired devices will remain on the XG4 s list There is no need to pair the same devices again They will s...

Страница 38: ...ercase Blue key 31 key keypad Push once to make the next key pressed to its blue function Push twice to stay in blue function Orange key 42 key keypad Cycles the keypad between de fault white function and low ercase alpha modes Push SHIFT in lowercase alpha mode to get uppercase and SHIFT again to return to lowercase Blue key 42 key keypad Push once to make the next key pressed to its blue functio...

Страница 39: ...anam XG4 s hardware buttons These default assignments can be programmed to execute different functions using the Program Buttons app in the Tools folder Function Numeric keypad BLUE F1 Backlight Up BLUE F4 Volume Up BLUE F5 Backlight Down BLUE F8 Volume Down BLUE F9 BLUE F10 BLUE F11 BLUE F12 BLUE BKSP Alpha Numeric keypad BLUE 1 F1 BLUE 2 F2 BLUE 3 F3 BLUE 4 F4 BLUE 5 F5 BLUE 6 F6 BLUE 7 F7 BLUE ...

Страница 40: ...This handy utility allows users to assign any available function or any application to a reg ular or blue key function Program button examples The XG4 has two unlabeled buttons to the left and right of the orange SCAN key on top of its key pad A user might want to use the left unlabeled but ton as a Camera key and the right one to launch the QuickSupport app To do that go to Home Tools Program But...

Страница 41: ...res and video recording up to UHD 4k Both functions are useful for documentation of inventory locations product damage procedures and more Camera Different ways to activate the camera Tap the Camera icon on the XG4 Apps Screen Tap the Camera icon on the XG4 Home Screen if you placed a camera shortcut there Optional set a programmable hardware button to launch the camera Use Tools Program Buttons t...

Страница 42: ...on off 6 Swipe right to bring up camera or video selection and Settings 7 Touch wherever you want the camera to focus 8 When set to manual this allows for Exposure Compensation 2 to 2 in 0 5 increments 9 Swipe left to bring up the Gallery app for photo editing Camera Controls Overview 1 1 2 2 3 3 4 4 5 5 7 7 6 6 8 9 Camera location Camera controls in portrait mode Camera controls in landscape mode...

Страница 43: ...the camera video selection and the Settings button Setting camera resolution Image and video can be set separately for the front and rear cameras Some resolutions use the 4 3 aspect ratio others use the 16 9 aspect ratio Advanced settings Advanced settings allows turning on manual exposure This enables set ting exposure compensation between 2 0 and 2 0 in 0 5 increments ...

Страница 44: ...n the XG4 s standard Android Camera app brings up the Android Gallery app and displays the last image captured Tap on and Details to get a list of very detailed information about the image This data alone shows that the XG4 camera can do a lot more than the basic camera app supports Tap the share icon in the Gallery and you ll get a list of apps and services to send to or share images The below ex...

Страница 45: ...o books etc c Search for pictures in various ways Editing Pictures with the Google Photos app The Google Photos app has three function areas Share You can send pictures to individuals or groups or share them to apps Edit You can crop rotate and adjust pictures or apply filters to them Lens You can use Google Lens to search for similar pictures items or locations translate text on pictures copy tex...

Страница 46: ...p installed on the XG4 The Gmail app can be used without an actual Google account It simply serves as the XG4 s email app that can accommodate a single email account or multiple accounts Before setting up an email account on the XG4 be sure that a core email address is active with an email service provider or within a private enterprise corporate network to which the XG4 user has access and author...

Страница 47: ...il address and password you need to do a Manual Setup Select from Personal IMAP and Personal POP3 During Email Setup During email setup you will be asked how often you want your XG4 to check with your email provider and update email Never means you ll do it manually Select desired account options such as sync frequency and whether you wish to be notified when new email arrives Once the account is ...

Страница 48: ...mail accounts Most of these settings are self explanatory Archive or delete emails Manage notifications Group emails in conversations or not How densely email is to be shown What swipe actions should do Replying to all as default Auto fit messages on the display Open weblinks in Gmail or not Confirmations before sending deleting and archiving messages ...

Страница 49: ...d if new email arrives You can choose a spe cial ringtone and whether there should be a vibrate or other alert Signature Business email usually benefits from a cus tomized signature with name title company etc This is where it s set up Data usage Email practices can affect data usage This in cludes whether images should be shown auto matically whether email should be synced for an account and the ...

Страница 50: ...ety of sources When done hit the paper airplane icon to Send Deleting an Email account To delete an email account go to Settings tap on Accounts tap the desired account make sure sync is off tap account again tap for popup select Remove account 2 1 3 8 5 6 Email Inbox This is what the stock Email Inbox looks like 1 Status icons same as on Home Screen 2 Tap to select which folder and account to use...

Страница 51: ...of such tools Backup Restore Lets you make backups of se lect system settings and cer tain user applications Note that not all user apps can be backed up you can always download them again from the Play Store Backup files can be stored either on internal storage or on a microSD card Note that these backup meth ods do not include photos videos and documents System information System information pro...

Страница 52: ...rent functions Then press Apply and Save or Cancel Pro gram settings can be changed anytime You can also adjust settings so that pressing one of the programmable keys launches an application For that scroll down and select RunAppli cation This brings up a list of all available applications Tapping the Definitions tab allows programmers to load an alternate KCM Key Char acter Map file Take Bug Repo...

Страница 53: ...device When triggered via onscreen control or one of the three dedicated scan buttons highlighted in orange in the illus tration to the right the barcode scanner emits a soft edged rectangular red lighted area that serves as a confirmation of scan triggering and as a general targeting guide A bright red aiming dot enables users to easily select a single barcode to capture in a field of barcodes CA...

Страница 54: ...ibrator Enable Vibrator Set enable disable vibrator operation Good read Set vibration time after good read Bad read Set vibration time after bad read Wedge Barcode ID Transmit Barcode ID Transmits predefined barcode ID in Detail tab Transmit Barcode ID Transmits predefined AIM ID in Detail tab Group separator SYN ETB CAN EM SUB ESC FS GS RD US Label Prefix Prefix sent prior to the decoded received...

Страница 55: ...1 10th second increments from 0 to 1 second Inverse 1D Mode Set to read regular codes only inverse codes only or auto detect Power save mode Toggles on and off Power save timeout Timeout can be set from to 65535 seconds Enable aimer Turns the red aimer on or off Enable illumination Turns the white illumination of the scan area on or off Note that these settings can have great influence on both sca...

Страница 56: ...E x MICRO QR x MICRO PDF417 x MSI x NETHERLANDS KIX CODE x PDF417 x QR CODE x TRIOPTIC CODE 39 x UCC COUPON x UK POSTAL x UPC A x UPC E x UPC E1 x UPU FICS POSTAL x US PLANET x US POSTNET x USPS 4CB ONE CODE INTELLIGENT MAIL x Symbologies The XG4 s scanner can read and decode virtually any 1D or 2D bar code in milliseconds Go to Set tings Scan Settings Symbologies to view more than 40 code types t...

Страница 57: ...de imager beam at the target barcode The aiming dot should be centered in the barcode to achieve quickest and most accurate decoding When the barcode is successfully decoded the little decode LED in the upper lefthand corner flashes blue and the terminal beeps Upon a successful scan the scanner decoder will report the symbology of the code as well as the scan data It will also report the success f...

Страница 58: ...Under Basic you can enable Auto Scan set the Auto Scan Interval in intervals between 0 25 and 10 seconds or enable Continuous Scan Under Wedge you can specify transmitting a barcode ID an AIM ID as well as a Group Separator a Prefix a Suffix and a Terminator These can be used to add some formatting to the scans or bring them into a format suitable for subsequent processing You can also toggle Tran...

Страница 59: ...4 go to Tools tap on Settings System and then tap Advanced Tap on System Update to see which OS image version is currently installed and if there is a newer version available If a newer version is available tap P to instruct the XG4 to download only over a Wi Fi connection if you want to avoid wireless data charges Then tap on the appropriate file and the FOTA Client will begin downloading the upd...

Страница 60: ...rs Dual color External Buttons 31 Key Numeric 3 scan keys 4 direction keys 4 hardware functions keys OR 42 Key Function Numeric 3 scan keys 4 direction keys 12 hardware functions keys OR 52 Key Alpha Numeric 3 scan keys 4 directional keys Programmable hardware or shifted functions keys DATA CAPTURE Imager Honeywell N6703 1D 2D area imager or Honeywell EX30 extended range 2D imager RFID NFC Reads N...

Страница 61: ...ad the End User License Agreement with this product before using the device or accompanying software program s Using the device or any part of the software indicates that you accept the terms of the End User License Agreement For additional product information visit www janam com or call 1 877 JANAM 99 FCC IC label access Users can access FCC ID labels at Settings About phone Certificates Regulato...

Страница 62: ...elpful Something about Interference This is available at FCC local regional offices Our company is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connective cables and equipment other than those specified by our company The correction is the responsibility of the user Use only shielded data cables...

Страница 63: ...ce with the essential requirements and other relevant provisions of Directive 1999 5 EC The equipment is intended for use throughout the European Community Care and Cleaning of Terminals When needed clean the screen with a clean non abrasive lint free cloth The terminal can be cleaned with a damp cloth Waste Electrical and Electronic Equipment Information This product has required the extraction a...

Страница 64: ...rger Safety Guidelines Use only the charger supplied with your device Use of another type of charger will result in malfunction and or danger WARNING To avoid the risk of electric shock this device must only be connected to supply mains with protective earth Do not use the charger in a high moisture environment Never touch the charger when your hands or feet are wet Allow adequate ventilation arou...

Страница 65: ...our device by pressing and holding the Power key for more than 7 seconds My device turns off by itself c Check that your screen is locked when you are not using your device c Check the battery charge level My device doesn t charge properly c Make sure you are using a Janam Technologies approved charger c Make sure that your battery is not completely discharged if the battery is completely discharg...

Страница 66: ... range How to make your battery last longer c Make sure you follow the complete charge time minimum 3 hours c After a partial charge the battery level indicator may not be exact Wait for at least 20 minutes after removing the charger to obtain an exact indication c Adjust the brightness of screen as appropriate c Extend the email auto check interval for as long as possible c Update news and weathe...

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