Isuzu 2008 i290, Руководство пользователя

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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to us, Isuzu Motors America, Inc.
Normally, any problems with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all concerned,
misunderstandings can occur. If your problem has
not been handled to your satisfaction, we suggest you
follow these steps:
STEP ONE: Discuss your problem with a member of
dealership management. Most problems can be readily
resolved at that level. If the problem has already
been reviewed with the sales or service manager,
contact the owner of the dealership or the general
manager.
STEP TWO: If your problem cannot be quickly resolved
by the dealership, contact Owner Relations by calling
1-800-255-6727 or write us at:
National Owner Relations Department
Isuzu Motors America, Inc.
13340 183rd Street
Cerritos, CA 90703
Our representatives will review all available facts
involved. Then, if it is felt that additional action can be
taken, our representative will further address your
concerns.
To assist in our review of your concerns, provide the
following information:
•
Your name, address, and daytime phone number.
•
The Vehicle Identification Number (VIN). This
number will be found on the registration or title, and
on the VIN plate in the cab of the vehicle.
•
Your dealer’s name and location.
•
Current mileage on the vehicle.
•
Nature of the problem.
When contacting the National Owner Relations
Department, please remember that your problem will
likely be resolved at the dealership, using the dealer’s
facilities, equipment and personnel.
Regardless of the review outcome, your contact will be
acknowledged and an explanation of our position in
the matter will be provided.
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2008 - Isuzu 290/370 Owner Manual