IPS GROUP, Inc.
– SSPM User Manual (Ver. 3.2)
All information contained herein is considered confidential
31
Communication Issues
Problem:
During communications, the meter displays “GSM NOT FOUND”.
Solution:
Make sure that the Solar Panel Board is properly attached to the Main Board.
Problem:
During communications, the meter displays “NO SIM”.
Solution:
Verify that the SIM card is fully inserted into the SIM. Remove and replace
the SIM card and force the meter to contact the management system.
Problem:
During communications, the m
eter displays “CSQ 99,99” or “CSQ 0,0” and
never displays “Connected”.
Solution:
The antenna is not properly attached or the antenna cable is broken. Contact
IPS about replacing the antenna. The meter may also be in a location with
poor signal strength.
Problem:
During communications, the meter displays “CME ERROR: XXX”.
Solution:
This is typically the result of a network issue. Contact IPS to verify that the
system is operational.
Problem:
The meter has the wrong configuration.
Solution:
When using an RFID tag, be sure that upon entering Diagnostic Mode the
meter has a value for RFID. If all zeros are displayed, check the connection
of the cable from the RFID Tag Reader board to the Main Board. You can
also use another meter to read the tag. If the new meter shows a value for
the RFID number, then the fault is with the meter. In case both meters fail to
read the tag, try another tag. Verify that the meter is properly assigned in the
management system. Be sure communications are working by going through
the Comms Test in the Diagnostic Menu.
D.
Cleaning and General Maintenance
For general cleaning purposes, IPS recommends the following procedures. Based on
environmental and use conditions, the frequency of these maintenance techniques
should be judged by the local maintenance staff and be increased or decreased
appropriately.
Meters surfaces should be kept clean with mild soap and water
Compressed air may be used to keep the card reader and coin acceptor clear of
debris
The card reader heads should be cleaned with a cleaning card every 1-2 months
to ensure optimum performance of the card reader. Cleaning cards may be
purchased from IPS
The coin validator should be visually inspected for any damage or debris every 6 months
