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Important note:
Burning anything other than high quality wood pellets that meet A.P.F.I. specifications
may cause stove damage and could void the warranty.
Inca stresses that only high quality premium pellets should be
burnt in our stoves!
Inca Metal Ltd. is not responsible for the performance of any stove that is being run on
poor quality pellets. It is the responsibility of the homeowner to ensure the stove is run on
high quality pellets. It is important to remember that the stove will only perform as well
as the fuel that is used.
Warranty procedure:
An Installation Information Sheet is provided in the manual; it is to be filled out by the
installer on the installation date. A Service & Maintenance Log is also provided in the
manual and it is to be filled out by the dealer when any work is done on the stove after
the date of installation. These may be requested by the manufacturer on any claim. If
these forms can not be provided upon request a claim may be denied.
Homeowner:
Contact the dealer where you purchased the stove for any and all concerns
regarding the stove.
Dealer:
A Warranty Claim Form will be provided to the dealer by the distributor. This
Warranty Claim Form must be accurately filled out by the dealer and sent to the
distributor along with any parts being claimed.
Distributor:
The distributor must sign and verify the information is correct for any and
all warranty claims then send a copy of the Warranty Claim Form to the manufacturer for
review (keep original form w/ part). If this sheet is not filled out correctly and entirely
when returned to Inca then a claim may be denied.
DO NOT SEND ANY PARTS
BACK TO THE MANUFACTURER WITHOUT RMA #.
Any claims under this warranty must be made by the dealer to the distributor. If an
inspection by the distributor indicates that a warranty claim is justified, and that all
conditions of this warranty have been met, the manufacturer’s total responsibilities and
liabilities shall be to repair or replace, at the manufacturer’s option, the defective part(s).
Limited labour claims can be made under warranty so long as the stove was installed
professionally by the dealer who originally sold the stove. No labour will be covered by
the manufacturer on any stove where the installation was done by anyone other than the
dealer who originally sold the stove.
Any installation, construction, transportation or other related costs or expenses arising
from defective part(s), repair or replacement or otherwise of same, will not be covered by
this warranty nor shall Inca Metal assume responsibility for same. Further, Inca Metal
will not be responsible for any incidental, indirect or consequent damages, except as
provided by law, and in no event shall damages exceed the original purchase price.
Final note:
Notwithstanding any provisions contained in this warranty, Inca’s responsibility under
this warranty is defined as above and it shall not in any event extend to any incidental,
consequential or indirect damages.
