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TROUBLE SHOOTING
SARANAC & WESTPOINT PELLET STOVES
TROUBLE SHOOTING DURING THE START UP CYCLE:
*WE RECOMMEND PUTTING A HANDFUL OF PELLETS IN THE POT
WHEN STARTING YOUR PELLET STOVE TO AID WITH IGNITION.
Auger motor not feeding:
Start up cycle should be 5 second on & 11 seconds off
Check wiring is attached properly.
Check high limit switch has not been tripped, if so reset it.
Disconnect power to the stove.
Plug in auger motor directly to see if it works, if not replace auger
motor.
All of the above are OK then replace the board.
Exhaust fan not on:
Check wires are attached properly.
Disconnect power to the stove.
Plug in fan direct.
If it runs on direct power the fan is good, DO NOT CHANGE THE
FAN, change the board.
If it does not run on direct power then change out the fan.
Stove times out on start up cycle & goes to shut down:
Stove is not getting to temperature in time and therefore goes to
automatic shut down; everything will turn off including the
convection fan.
If it is an old board (12 minute cycle), start again and wiggle low
limit switch.
If you have to wiggle switch more than once then change low limit
switch.
If problem persists then switch old board with new board (15 & 7
minute start up cycle).
Stove smokes:
Usually because it is timing out on start up cycle.
Make sure you have exhaust and intake running to the outside;
otherwise it is inevitable that you will get smoke in your home.
If your intake is inside the house and not run outside then change
board to new board with 10 minute exhaust fan shut down cycle.
Convection fan not on after start up:
Disconnect power to stove.
Plug in fan and test it direct.
If the fan does not work on direct power then replace the fan.
