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LIMITED 5 YEAR WARRANTY
Products manufactured by Inca Metal Cutting Ltd (“Inca Metal”) are designed with
superior components and materials, assembled by trained craftsmen who take great pride
in their work. Once assembled the complete fireplace is thoroughly inspected by a
qualified technician, before packaging, to ensure that you, the customer, receives the
quality product that you expect from Inca Metal. With that in mind every stove is fully
burned for a minimum of one hour before leaving Inca Metal to ensure the stove is in full
working condition.
The pellet stoves manufactured by Inca Metal are warranted for (5) years on all non-
electrical components excluding the burn pot. The burn pot is warranted for the lifetime
of the pellet stove. Electrical components, which include the control board, auger motor,
combustion and convection blowers and ignitor, are warranted for (1) year.
There is specifically no warranty on glass, paint, brick panels and all gaskets. There is no
written or implied performance warranty on the stove as the manufacturer has no control
over the installation, daily operations, maintenance or the type of fuel burned.
Warranty coverage begins on the date of the original installation. The warranty is only
valid if the unit remains at the site of original installation. The warranty is
nontransferable and is made only to the original purchaser. The warranty shall commence
no later than 24 months following the date of product shipment from Inca Metal,
regardless of the installation or occupancy date.
It is strongly recommended that this appliance be installed by a licensed and qualified
installer. It must be installed, operated and maintained at all times in accordance with the
instructions in the Owner’s Manual. This warranty does not cover damage or breakage
caused by improper handling, misuse, abuse, over-firing, disassembly, unauthorized
modification or other circumstances that are beyond Inca’s control.
This warranty is void if:
The appliance has been over-fired or operated in atmospheres contaminated
by chlorine, fluorine or other damaging chemicals. Over-firing can be
identified, but not limited to, warped plates or tubes, rust coloured cast iron,
bubbling, cracking and discoloration of steel or enamel panels.
Any damages that occur to fireplace, combustion chamber, brass or chrome
trim or other component due to water, weather damage, long periods of
dampness, condensation, damaging chemicals or cleaners.
There is any damage to the appliance or other components due to water or
weather damage which is the result of, but not limited to, improper chimney
or venting installation.
This limited warranty further does not cover any scratches, dents, corrosion or
discoloring caused by excessive heat, abrasives, chemical cleaners nor any
venting components used in the installation of the fireplace.
