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If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-256-730-1413.
FAXLink
To use the FAXLink:
Call 1-800-240-4300 for information on how to get technical support information using
the FAXLink.
Call 1-256-730-9000 to get documents (up to five per call).
Telephone
To get customer support by telephone:
In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m.
Central Time, Monday through Friday (except holidays).
Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
Have the following information available when you call:
Your service number, which identifies your site to Intergraph Computer Systems. You
use your service number for warranty or maintenance calls.
Your Customer Personal Identification Number (CPIN). You get a CPIN the first time
you call the Customer Response Center; it is associated with your service number for
future call logging.
The product’s name or model number.
The product’s serial number. Software product serial numbers are included in the product
packaging. Hardware product serial numbers are on a sticker affixed to the hardware
product.
Your name and telephone number.
A brief description of the question or problem.
More Support Options
To get information on more customer support options:
Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
For hardware support questions in the United States, call 1-800-763-0242.
