Overview of Interaction Edge
13
Interaction Edge dimensions
All Interaction Edge models have the same physical dimensions:
Width:
17 7/16 inches (43.3 cm)
Height:
1 7/8 inches
(4.8 cm)
Depth:
16 ¼ inches
(41.3 cm)
Interaction Edge environment specifications
Item
Specification
Operating temperature range
0° to 35°C; 32° to 95°F
Non-operating temperature range
-20° to 70°C; -4° to 158°F
Relative humidity
Operating: 20% to 80% @ 30°C (86°F)
Non-operating: 10% to 90%
Acoustic noise (max)
53dB (office)
Weight (typical)
7.8 kilograms (17.2 pounds)
Interaction Edge power specifications
Item
Specification
AC input for power supply
100 – 240V 50/60Hz 4-2A per cord
Fuse rating
T5A / 250V
DC output
275 watts
Requirements for proper connectivity
This section provides the requirements and planning that you must complete before you attempt to connect
Interaction Edge to lines from the telephone company.
Determine connection type
Contact the telephone company that will be providing Public Switched Telephone Network (PSTN) lines and
inquire about the connections types that it will be distributing to your location. The following list provides
some of the connection types that are available:
T1 (North America, Japan, and South Korea)
E1 (All other locations)
ISDN PRI
Determine the associated protocols
Different connection types support different protocols. Each of these protocols has specific features. Contact
the telephone company and acquire a list of the available protocols for your connection type. Then, determine
which features you want to have available in your contact center. This process enables you to determine
which connection type and protocol best suits your needs. For a list of supported protocols, see
Interaction
Gateway Administrator's Guide
.
RJ-48C wiring diagrams
If you want to build your own cables to connect the Interaction Edge RJ-48C trunk ports to the TELCO
connections, use the following wire-to-pin designations:
