Overview of Interaction Edge
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When hosted on the Interaction Edge appliance, Interaction Media Server and Interaction SIP Proxy
communicate through IP addresses and port numbers, not through any internal mechanism. This method
ensures that you can use protocol tracing, also known as
packet capture
, to view the communications
between these applications, Interaction Gateway, and Interaction Edge.
Intelligent Platform Management Interface (IPMI)
– This interface enables you to remotely monitor
the system status and manage it independently from the operating system.
Important!
To use IPMI, you must connect the
DIAG
port and the
NIC1
port on the front of the
Interaction Edge appliance to one or more networks.
LCD interface
–Interaction Edge possesses an LCD panel that displays statistics, status, and enables you
to configure the unit, such as setting a static IPv4 address.
Ease of IP address setup
– Interaction Edge requires only one IPv4 address for communications. By
default, Interaction Edge uses DHCP to acquire an IP address. Alternatively, you can configure Interaction
Edge to use a static IP address.
Internal USB drive –
Interaction Edge contains an internally-mounted USB drive that contains the
factory default settings. You can use this feature to restore the settings that this appliance had when it
arrived at your location.
Form factor
– Interaction Edge is packaged in a 17-inch, router-size, 1U chassis. This chassis is
designed for reduced noise generation and improved airflow. All network and TDM connection ports are
on the front, providing straightforward and easily accessible cable connections. You can mount Interaction
Edge in a rack or you can place it on a flat surface, such as a shelf.
Dual, redundant power supplies
– To ensure that Interaction Edge remains functional on a consistent
basis, it contains two redundant power supply units.
International Certifications
– Certifications and approvals for Telephony, Safety, Emissions, and
Packaging have been obtained to allow Interaction Edge to be sold into many countries in the world
including all EU countries. For a complete list of countries in which Interaction Edge can be sold, send an
e-mail message to
Independent operation
– Interaction Edge does not require a keyboard, mouse, or monitor to be
attached.
Web interfaces
– You can configure Interaction Edge with a web browser. Open a web browser and
navigate to the IP address of the Interaction Edge appliance. You can also directly access the web
interfaces for Interaction Gateway, Interaction Media Server (if installed and started), and Interaction SIP
Proxy (if installed and started). Each product uses specific HTTP and HTTPS as displayed in the following
table:
Product
HTTP port
HTTPS port
Interaction Edge
8081
443
Interaction Gateway
8082
444
Interaction SIP Proxy
8080
442
Interaction Media Server
8083
446
Other specifications and features are listed in other sections of this document.
Interaction Edge physical description and specifications
This section illustrates and describes the front and back side controls, ports, interface controls, and indicators
on Interaction Edge.
