46
Troubleshooting
Problem
Possible Reason
Solution
Difficulty
closing the lid
The sealing ring is not properly installed
Reposition the sealing ring, ensure it is snug
behind the sealing ring rack.
The float valve is in the popped-up position
Gently press the float valve downward with a
long utensil.
Contents in the multicooker are still hot
Press the quick release button down until it clicks
into the
Vent
position, then lower the lid onto
the multicooker base slowly, allowing heat to
dissipate.
Difficulty
opening the
lid
WARNING
Contents may be under pressure; to avoid scalding
injury, do not attempt to force the lid open.
Pressure inside the multicooker
Release pressure according to recipe; only open
the lid after the float valve has dropped down.
The float valve is stuck in the popped-up
position due to food debris or residue
Ensure steam is completely released by quick
releasing pressure, then press the float valve gently
with a long utensil.
Open the lid cautiously and thoroughly clean the
float valve, surrounding area, and lid before next use.
Inner pot is
stuck to the
lid when the
multicooker is
opened
Cooling of the inner pot may create suction,
causing the inner pot to adhere to the lid
To release the vacuum, press the quick release
button down until it clicks into the
Vent
position.
Steam leaks
from the side
of the lid
No sealing ring in the lid
Install the sealing ring.
The sealing ring is damaged or not properly
installed
Replace the sealing ring.
Food debris on the sealing ring
Remove the sealing ring and clean it thoroughly.
The lid is not closed properly
Open, then close lid.
The sealing ring rack is warped or off-center
Remove the sealing ring from lid, check the
sealing ring rack for bends or warps.
The inner pot rim may be misshapen
Check for deformation and
.
Float valve
does not rise
Food debris on the float valve or float valve
silicone cap
Remove the float valve from the lid and clean
thoroughly; perform
“Initial Test Run”
to check for
function and record findings.
.
Too little liquid in the inner pot
Check for scorching on the bottom of the inner;
Add thin, water-based liquid to the inner pot
according to its size: 5.7 Litre: 375 ml
The float valve silicone cap damaged or
missing
Install or replace the float valve.
The float valve is obstructed by the lid-
locking mechanism
Tap the float valve with a long utensil. If the float
valve does not drop, turn the multicooker off.
No heat in the inner pot
Perform
“Initial Test Run”
to check for function and
record findings.
.
The inner pot base may be damaged
Perform
“Initial Test Run”
to check for function and
record findings.
.