innovaphone PBX: Additional Software & Tools |17
innovaphone
innovaphone PBX:
Additional Software & Tools
In addition to the pure innovaphone PBX software, innovapho-
ne has other various software and tools which can, if neces-
sary, perfectly complement an overall solution.
innovaphone Reporting
innovaphone Reporting is a tool, which is simple to use and
enables an overview of the calls in a company. It is based on
the Linux application platform, which runs either on the
IP6010, IP3010 and IP0010 in-
novaphone gateways; or in
a VMware environment. in-
novaphone Reporting is
based on a database
which processes the Call
Detail Records (CDR).
The Reporting tool provi-
des e.g.:
•
Call monitoring for individual PBX
subscribers or for groups
•
Lists of all calls, the results can be grouped in any
way, by date or object
•
Individual filters can be generated, especially for
frequent enquiries
•
Call status enquiry (no answer, connected, busy, no
connection)
•
Call direction enquiry (incoming, outgoing, switched or
forwarded calls)
•
PDF or XML file enables results to be stored at any
time
•
Both time-controlled and manual backup of Reporting
database and web-server configuration files is possi-
ble over the general web-server administration
innovaphone PBX Operator
The innovaphone PBX Operator is a computer-based ope-
rator desk for the innovaphone PBX. It can access the inno-
vaphone PBX’s waiting queue and forward calls at will – also
across several locations. The PBX operator runs on all popu-
lar Windows operating systems from Windows 2000. The soft-
ware is extremely easy to handle, and can be operated just
with the keypad. The Operator needs no additional registrati-
on on the innovaphone PBX.
•
No server needed
•
Multiple location capability
•
Support master/slave scenarios – across locations
•
Call transfer with consultation
•
Call transfer without consultation (blind transfer)
•
LDAP functionalities: forward and reverse searches
•
Short key operability
•
Drag & Drop
•
Call journal; can be fil-
tered according to out-
going or incoming calls
•
Waiting queue monitoring
•
Monitoring blind transfer calls:
a call can be retrieved if it has
been transferred wrongly
•
Parking and unparking calls
•
Inline help (integrated help)
•
Searching via LDAP directory
•
Automatic search in several PBXs
•
Sending instant messages to PBX subscribers
•
User search (search field):
- Live search results: live display of busy signal
- Active calls shown for any PBX
subscriber
- Presence status displayed
- Presence note displayed
- Permanent diversion dis-
played
•
Set/change presence status
for all PBX subscribers
•
Set/change call diversi-
on for all PBX subscri-
bers
•
Call recording (also for
3rd party products)
•
Night service
Intelligent waiting queue with Automatic Call Distri-
bution (ACD)
innovaphone enables several waiting queues to be set up.
No registration is necessary; therefore, it does not need a port
license. The number of waiting calls in a waiting queue can be
limited and a timeout feature releases callers who have not
been retrieved from the waiting queue. DTMF tones are linked
to the recorded message and make it possible for the caller in
the waiting queue to be routed appropriately. This enables
ACD to be used efficiently, already in the waiting queue.
