18|innovaphone PBX: Additional Software & Tools
innovaphone
innovaphone Voicemail
The innovaphone voicemail is
a professional answer phone
integrated solution availa-
ble across the network for
every innovaphone PBX
subscriber. The innova-
phone Voicemail is extre-
mely easy and convenient
to use thanks to the feature keys on the telephone and the in-
dicator "message waiting". The number of voicemail licenses
must match the number of port licenses on the innovaphone
PBX.
A Compact Flash (CF) card in the gateway can be used to
store announcements and incoming messages. The innova-
phone Voicemail is thus independent of external computer ser-
vers. Furthermore, CF cards can be quickly changed and ar-
chived.
•
Voice recording: callers can leave a voice message
•
No server needed
•
Data storage on CF card (gateways with CF slot) or on
external web server
•
Message waiting is indicated by a MWI lamp (or via
text/symbol) on the telephone, alternatively via e-mail
(with or without message)
•
Message Waiting Indication (MWI) is standard based
(according to H.450.7), can be used for 3rd party SIP
and H.323 telephones
•
Voicemail menu (easy to use with any DTMF-telephone)
- Return call
- Play, save, delete, repeat message
- Jump to next/previous message
- Record personal announcement e.g. personal gree-
ting
- Change PIN
- Pick-up voicemail messages without PIN
Programmable ACD and IVR
The solution has been implemented on a script interpreter
based on XML which is the core of the voicemail. The scripts
for voicemail are delivered ready for use and can easily be ad-
justed to fit your needs, without needing much experience in
XML. E-mails can thus be sent with sender information and
data can be written or read in other systems, e.g. for a custo-
mer number enquiry of an ERP system.
The XML script interpreter enables sophisticated IVR sy-
stems for complex requirements. Own recorded announce-
ments can be called up dynamically and can be answered as
DMTF tones by pressing numbers on the key pad.
Conference server
The innovaphone PBX is capable of providing several tele-
phone conferences in various virtual rooms. The number of
participants is dependent on how many DSP channels have
been reserved. A waiting queue serves as the central starting
point to the various rooms. Whenever a caller connects to the
waiting queue, he is requested to enter a conference (PIN)
number. If the user enters a valid conference PIN, he will be
connected to the appropriate conference room. When partici-
pants join and leave the conference, their names are stated to
participants who are already in the virtual conference room.
The ad-hoc broadcast conference is a special kind of con-
ference. An innovaphone PBX subscriber group is called over
a special broadcast number. The call on this number is distri-
buted to the group participants. Whoever accepts the call is in
the conference. Broadcast conference is an efficient way to
exchange experiences for regular conferences with fixed par-
ticipants, e.g. for a particular project.
innovaphone Queue Monitor
The innovaphone Queue Monitor (IQM) is a Windows appli-
cation which depicts the innovaphone PBX waiting queue gra-
phically and in real ti-
me. The tool serves to
help judge whether the-
re are enough resour-
ces available to cope
with the incoming calls.
Several monitors can
be used to monitor the
different waiting
queues; the number of
calls waiting and the longest waiting time are shown in real ti-
me. A summator calculates these values and a second reset-
table summator enables any time periods to be measured.
The innovaphone Queue Monitor is intuitive and needs no trai-
ning.
Update Manager
Every device which has an innovaphone firmware can be
configured so that it regularly looks for new information at a
central point: new firmware, for example. The devices collect
their updates automatically and reboot as necessary.
ESTOS MetaDirectory 3.0 Professional
The ESTOS MetaDirectory 3.0 Professional enables fast ac-
cess to contact information. With the help of the LDAP proto-
col, distributed contact information is grouped to form a corpo-
rate information service. This enables efficient and
individualised searches. Contact information can be integrated
in Unified Communications and portal solutions with minimum
