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Problem
Reclining of the seat back cannot be performed.
Cause &
Solution
Check to be sure there are no objects between the seat back and control box.
The reclining safety mechanism may be activated.
Problem
If I try to recline the seat back or adjust the angle of the leg rest during air
massage, the chair stops.
Cause &
Solution
For safety purposes, the air pressure massage is designed to stop if the reclining seat back or the
leg rest is activated. This is not breakage.
Problem
Air massage stops if the [+] button of BACK 3-D is pressed.
Cause &
Solution
This is part of their design, and there is nothing wrong with the product.
TROUBLESHOOTING
FAQ
How do I make the massage deeper?
During Preset Programs, adjust the intensity of massage with the BACK 3-D, AIR LEVEL, Back Vibe
button (behind the panel), or each operation button for air massage (behind the panel) on the
remote control. In Manual Selection mode, adjust the intensity of massage with the BACK 3-D,
Back Vibe button (behind the panel), or each operation button for air massage (behind the panel)
on the remote control.
If this solution does not work, lower the reclining seat back and sink deeply into the chair to put
more weight on the reclining seat back.
You can also increase the intensity by removing the buffer pad located at the rear of the back
pad.
How do I make the massage lighter?
During Preset Programs, adjust the intensity of massage with the BACK 3-D, AIR LEVEL, Back Vibe
button (behind the panel), or each operation button for air massage (behind the panel) on the
remote control. In Manual Selection mode, adjust the intensity of massage with the BACK 3-D,
Back Vibe button (behind the panel), or each operation button for air massage (behind the panel)
on the remote control.
If this solution does not work, replace the buffer pad at the rear of the back pad with the supplied
buffer pad (thicker).
You can decrease the intensity of massage by raising the seat back.
I spilled water on the product. What should I do?
Immediately set the main POWER switch located at the rear of the chair to OFF, then unplug the
chair from the wall outlet. Contact the vendor for assistance.