23
24
TR
O
U
BL
ES
H
O
O
TI
N
G
TR
O
U
BL
ES
H
O
O
TI
N
G
TROUBLESHOOTING
If there is still a problem after trying the solutions given in this troubleshooting guide, stop using the product
immediately so as to prevent accident or injury and unplug the product from the wall outlet. For technical
service, please refer to the last page of this booklet.
Problem
Noise during operation:
●
During Tapping and Kneading & Tapping
●
Sound of the air pump
●
Sound of rollers rubbing against the seat cover, or squeaky rubbing sound of the seat cover
during DreamWave mode
●
Clatter during DreamWave operation
●
Vibrating mechanism noise
●
Sound of the reclining seat back mechanism
●
Sound of the air massage cushions
Cause &
Solution
These noises are a normal part of the product’s operation and do not affect its performance in
any way.
Problem
Remote control buttons do not seem to be activating normally.
Cause &
Solution
Check for the following possible problems:
①
Check if the power cord is fully plugged into the wall outlet.
②
Check if the power cord is fully plugged into the power connector located at the rear of the
chair.
③
Check if the main POWER switch at the rear of the chair is set to ON.
④
Check to be sure that the Child Safety Lock for disabling use of the chair is not locked.
Problem
The message “Restart the main POWER switch.” appears on the remote
control display.
Cause &
Solution
Set the main POWER switch located at the rear of the chair to OFF then back ON after about 5
seconds.
①
If the chair returns to normal, no further action is needed.
②
If the same message is displayed again, stop using the chair and unplug it from the wall
outlet. Contact the vendor for assistance.
Problem
The Automatic Shiatsu Point Locator Function is not working properly.
(The height of rollers does not fit the shoulders.)
Cause &
Solution
Sit further back in the chair so that your head rests firmly on the Shoulder Massage Unit. The
roller shoulder positions can be adjusted using the ROLLER buttons immediately after the Shiatsu
points are located.
(During air massage and vibration operations in Manual Selection mode, the Automatic Shiatsu
Point Locator Function is not available.)
Problem
Massage action stops in the middle of the program.
Cause &
Solution
Set the main POWER switch located at the rear of the chair to OFF then back ON after about 5
seconds.
①
If the chair returns to normal, no further action is needed.
②
If the chair does not return to normal, stop using the chair and unplug it from the wall outlet.
Contact the vendor for assistance.
Problem
The rollers stop during the massage.
Cause &
Solution
Sometimes when the speed is slow and there is too much pressure to the rollers, they may stop
moving temporarily.
This is not breakage. Just slightly lift your body.
Problem
The rollers moved up to the top and then stopped.
Cause &
Solution
The auto timer will cause the rollers to move up to the top of the chair when the massage time is
finished, so as not to interfere with your movements when getting out of the chair. To continue
massaging, press the POWER button on the remote control again.
Problem
The right and left rollers are out of alignment.
Cause &
Solution
The rollers are designed to provide for the alternating tapping
function, so in the stopped position they are sometimes out
of line—
This is part of their design, and there is nothing wrong with
the product.
Approx.
0.6 inch.
Approx.
0.6 inch.
Anyone other than an authorized serviceperson must not repair or disassemble.
