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CUSTOMER SERVICE AND WARRANTY
1. Warranty
Please read the contents carefully and keep it in a safe place. Please complete and mail in the warranty card
that was include with your chair.
If the chair is to be used outside the home (in a commercial setting, for example), fees will be charged for
repairs.
2. Repairs & Service
Before calling for repairs or service, use the Troubleshooting guide on pages 23-25 to see if the problem can
be solved easily.
If the problem persists, contact the vendor for assistance. Have the following information ready.
1) Your name, address, and phone number
2) Product name and model number (see page 30)
3) Serial No. (see the Serial No. label on the control box of the chair)
4) Date of purchase
5) Trouble status
6) Proof of purchase
If the warranty is valid:
A service charge may apply, subject to the nature of the trouble and/or repair according to the terms of the warranty. See the
warranty for full details.
If the warranty has expired:
See the back of this booklet and contact our technical service department.
If the product can be repaired, we will give you an estimate of the cost to repair the product.
Replacement parts stock:
We will stock service parts (except fabric) of this product for at least six years after terminating the production of this model.
Service parts refer to those necessary for maintaining the intended performance of the product.
For more information on service:
Please see the back page of this booklet.
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CARE AND STORAGE
Storage
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After wiping off any dust or dirt, store the product in a place that is relatively dry.
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If you are not going to use the product for some time, put a cover on it that will protect it from dust and
dirt.
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Pets can sometimes chew on power cords, so try to keep pets away from the product even when it is
being stored.
Caution
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Do not install the product where it can come into contact with direct heat, such as direct sunlight or a
radiator.
Care and Maintenance
Caution
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When cleaning or caring for the product, make sure to unplug the product from the wall outlet first. Do not
plug or unplug the power cord with wet hands.
Caring for the Back Pad and Covers
Soak a piece of soft cloth in lukewarm water in which a small amount of mild detergent has been added. Then
thoroughly wring it out before cleaning off any spots or grime.
Caution
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The fabric color can change if the product is in contact with vinyl covers or some wall coverings for a
prolonged period of time.
Caring for the Remote Control
Wipe dirt off the remote control with a dry cloth.
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Never use a moistened or wet cloth.
→
May result in mechanical failure.
Caring for Other Plastic Parts
Soak a piece of soft cloth in lukewarm water in which a small amount of mild detergent has been added,
thoroughly wring it out, and clean off any spots or grime. Then wipe with a dry cloth so that no detergent
residue remains.
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Do not use alcohol based or other household cleaning products or abrasives because they can scratch or
crack the finish and/or cause color to fade.
