Draco tera
250
2020-02-26
9
Troubleshooting
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In the following chapters, support for problems with the Draco tera matrix
is provided. It is assumed that fully operational CPU and CON Devices are
available, which can be tested over a peer-to-peer connection using Cat X
or fibre cables. Please refer to the relevant manuals for assistance with
this if necessary.
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9.1
External Failure
Diagnosis
Possible Reason
Measure
Matrix cannot be
started
anymore.
Fuse at the standard
appliance outlet.
➔
Check fuse.
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9.2
Video Interference
Diagnosis
Possible Reason
Measure
Opening the
OSD not
possible
No OSD jumper set
➔
Set jumper 11 on the CON unit.
Incorrect video
display
Cable connection
disturbed
➔
Check the connection, length
and quality of the interconnect
cable to the units.
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9.3
Malfunction of Fans
Diagnosis
Possible Reason
Measure
Fans only run
under full load
Communication to fan
tray is not working
➔
Remove and reinstall fan tray.
➔
Swap both fan trays to the other
slot.
➔
Restart the matrix.
Fans do not
run, LED
OK
on
Fans defective
➔
Contact your dealer.
Fans do not
run, LED
OK
off
Power supply
➔
Check power supply and power
connection.
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