Getting Help, Service, and Information
Using the HelpWare Support Family
IBM
HelpWare is the full-service solution for IBM PC service and
support, wherever IBM products are sold and serviced. Purchasing
an IBM PC hardware product entitles you to standard, no-fee help
and support during the warranty period. If you need additional
support and services, HelpWare provides a wide variety of extended
solutions that address almost any need.
Getting Help by Telephone
During the warranty period, you can get help and information by
telephone, at no additional charge, through the IBM HelpWare PC
Support Line. Expert technical-support representatives are available
to assist you with questions you might have on the following:
:
Setting up your computer and IBM display
Installing and setting up IBM options purchased from IBM or an
IBM reseller
Using the 60-day support for the preinstalled operating system
Arranging for service
Please have the following information ready when you call:
Serial numbers of your computer, display, and other components
or your proof of purchase
Description of the problem
Exact wording of any error messages
Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Puerto Rico, call 1-800-772-2227.
In Canada, call 1-800-565-3344.
In all other countries, contact your IBM reseller or IBM marketing
representative. See page 224.
These services are available 24 hours a day, 7 days a week
(excluding some holidays).
Chapter 8. Solving Computer Problems
217
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