Isolating a Problem Unit
Use the following steps to determine what hardware unit is causing
your problem. If the problem source is obvious, such as broken
hardware, go directly to “Troubleshooting Guide” on page 94 for
further instructions.
Do the following to isolate the problem unit:
1
Turn off the computer.
2
Undock the computer.
3
Attach all necessary external devices to the computer directly.
4
If you can, test your computer by running the same jobs that
created your problem. Did the same problem remain?
Yes
The problem is possibly caused by the following:
The computer
The peripherals
Cables that connects the computer and the
peripherals
Setup, operation, or software
Refer to the user's guide of your computer to further
analyze the problem.
No
The problem occurs only when the computer is docked.
Go to step 6.
5
If you cannot run the same job that created your problem, run
the system diagnostic program. Did the program return an
error?
Chapter 7. Solving Problems
85
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