Beginning troubleshooting and problem analysis
This information provides a starting point for analyzing problems.
This information is the starting point for diagnosing and repairing systems. From this point, you are
guided to the appropriate information to help you diagnose problems, determine the appropriate repair
action, and then complete the necessary steps to repair the system.
Note:
Update the system firmware to the latest level before you start problem analysis. If you update the
system firmware, you will have the latest available fixes and improvements for error handling, reporting,
and isolation. For instructions about updating the system firmware, see Getting fixes.
What type of problem are you dealing with?
Problem analysis procedure
You do not know the type of problem.
Go to “Determining the problem analysis procedure to
perform.”
A baseboard management controller (BMC) access
problem occurred.
Go to “Resolving a BMC access problem” on page 2.
The system does not power on (the power button or the
BMC power on command does not power on the
system).
Go to “Resolving a power problem” on page 4.
A system firmware boot failure occurred (the system
started but was not able to boot to the Petitboot menu).
Go to “Resolving a system firmware boot failure” on
page 5.
A video graphics array (VGA) monitor problem occurred
(the system started but no video is displayed on the
monitor).
Go to “Resolving a VGA monitor problem” on page 6.
An operating system boot failure occurred (the system
booted to the Petitboot menu but the operating system
did not start).
Go to “Resolving an operating system boot failure” on
page 7.
A sensor on the sensor readings GUI display is red.
Go to “Resolving a sensor indicator problem” on page 9.
A processor, memory, power, or cooling hardware failure
occurred.
Go to “Resolving a hardware problem” on page 10.
Missing or faulty graphics processing unit (GPU), PCIe
adapter, disk drive, or solid-state drive.
Go to Resolving a GPU, PCIe adapter, or device problem.
Determining the problem analysis procedure to perform
Learn how to identify the correct problem analysis procedure to perform.
To determine the correct problem analysis procedure to perform, complete the following steps:
1.
After you apply power to the system, are the power supply LEDs green (either steady or flashing)?
If
Then
Yes:
Continue with the next step.
No:
Go to “Resolving a power problem” on page 4.
2.
Can you access the baseboard management controller (BMC) across the network?
If
Then
Yes:
Continue with the next step.
© Copyright IBM Corp. 2016, 2019
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