eserver.html to verify that the blade server supports the installed operating
system, optional devices, and software levels. If any hardware or software
component is not supported, uninstall it to determine whether it is causing
the problem. You must remove nonsupported hardware before you contact
IBM or an approved warranty service provider for support.
b.
Make sure that the blade server, operating system, and software are
installed and configured correctly.
Many configuration problems are caused
by loose power or signal cables or incorrectly seated adapters. You might be
able to solve the problem by turning off the blade server, reconnecting
cables, reseating adapters, and turning the blade server back on. For
information about performing the checkout procedure, see “Checkout
procedure” on page 112. For information about configuring the blade server,
see Chapter 3, “Configuring the blade server,” on page 15.
6.
See controller and management software documentation.
If the problem is
associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated
controller and management or controlling software to verify that the controller
is correctly configured.
Problem determination information is available for many devices such as RAID
and network adapters.
For problems with operating systems or IBM software or devices, complete the
following steps.
Note:
Changes are made periodically to the IBM website. The actual procedure
might vary slightly from what is described in this document.
a.
Go to http://www.ibm.com/systems/support/.
b.
Under
IBM Systems support
, click
BladeCenter
.
c.
From the
Product family
list, select
BladeCenter HS12
.
d.
Under
Support & downloads
, click
Documentation
,
Install
, and
Use
to
search for related documentation.
7.
Check for troubleshooting procedures and RETAIN tips.
Troubleshooting
procedures and RETAIN tips document known problems and suggested
solutions. To search for troubleshooting procedures and RETAIN tips, complete
the following steps.
Note:
Changes are made periodically to the IBM website. The actual procedure
might vary slightly from what is described in this document.
a.
Go to http://www.ibm.com/systems/support/.
b.
Under
IBM Systems support
, click
BladeCenter
.
c.
From the
Product family
list, select
BladeCenter HS12
.
d.
Under
Support & downloads
, click
Troubleshoot
.
e.
Select the troubleshooting procedure or RETAIN tip that applies to your
problem:
v
Troubleshooting procedures are under
Diagnostic
.
v
RETAIN tips are under
Troubleshoot
.
8.
Use the troubleshooting tables.
See “Troubleshooting tables” on page 114 to
find a solution to a problem that has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting
procedure for the most obvious symptom. If that procedure does not diagnose
the problem, use the procedure for another symptom, if possible.
Chapter 1. Start here
3
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