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Chapter 1. Start here

You can solve many problems without outside assistance by following the
troubleshooting procedures in this documentation and on the IBM website.

This

Problem Determination and Service Guide

describes the diagnostic tests that you

can perform, troubleshooting procedures, and explanations of error messages and
error codes. The documentation that comes with your operating system and
software also contains troubleshooting information.

Diagnosing a problem

Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your blade server.

1.

Determine what has changed.

Determine whether any of the following items

were added, removed, replaced, or updated before the problem occurred:

v

Hardware components

v

Device drivers and firmware

v

System software

v

UEFI firmware

v

System input power or network connections

If possible, return the blade server to the condition it was in before the problem
occurred.

2.

View the light path diagnostics LEDs and event logs.

The blade server is

designed for ease of diagnosis of hardware and software problems.

v

Light path diagnostics LEDs:

See “Light path diagnostics LEDs” on page 130

for information about light path diagnostics LEDs that are lit and actions that
you should take.

v

Event logs:

See “Error logs” on page 76 for information about notification

events and diagnosis.

v

Software or operating-system error codes:

See the documentation for the

software or operating system for information about a specific error code. See
the manufacturer's website for documentation.

3.

Run IBM Dynamic System Analysis (DSA) and collect system data.

Run

Dynamic System Analysis (DSA) to collect information about the hardware,
firmware, software, and operating system. Have this information available
when you contact IBM or an approved warranty service provider. For
instructions for running the DSA program, see the

Dynamic System Analysis

Installation and User's Guide

.

To download the latest version of DSA code and the

Dynamic System Analysis

Installation and User's Guide

, go to http://www.ibm.com/systems/support/

supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-DSA or
complete the following steps.

Note:

Changes are made periodically to the IBM website. The actual procedure

might vary slightly from what is described in this document.

a.

Go to http://www.ibm.com/systems/support/.

b.

Under

IBM Systems support

, click

BladeCenter

.

© Copyright IBM Corp. 2008, 2010

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Содержание HS12 - BladeCenter - 8028

Страница 1: ...BladeCenter HS12 Type 8014 8028 or 1916 Problem Determination and Service Guide...

Страница 2: ......

Страница 3: ...BladeCenter HS12 Type 8014 8028 or 1916 Problem Determination and Service Guide...

Страница 4: ...s on page 179 and the Warranty and Support Information document for your blade server type on the IBM Documentation CD Seventh Edition May 2010 Copyright IBM Corporation 2008 2010 US Government Users...

Страница 5: ...35 Installing the blade server cover 36 Removing an optional expansion unit 37 Installing an optional expansion unit 38 Removing the bezel assembly 39 Installing the bezel assembly 40 Removing a fixe...

Страница 6: ...ou call 175 Using the documentation 176 Getting help and information from the World Wide Web 176 Software service and support 176 Hardware service and support 177 IBM Taiwan product service 177 Notice...

Страница 7: ...fterne f r du installerer dette produkt Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d i...

Страница 8: ...sed in this section If you identify an unsafe condition you must determine how serious the hazard is and whether you must correct the problem before you work on the product Consider the following cond...

Страница 9: ...o not use this type of mat to protect yourself from electrical shock v Do not work alone under hazardous conditions or near equipment that has hazardous voltages v Locate the emergency power off EPO s...

Страница 10: ...d with a number This number is used to cross reference an English language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document Fo...

Страница 11: ...t and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 2 First attach a...

Страница 12: ...ce Always replace the blade cover before installing the blade United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 1000...

Страница 13: ...e problems v Light path diagnostics LEDs See Light path diagnostics LEDs on page 130 for information about light path diagnostics LEDs that are lit and actions that you should take v Event logs See Er...

Страница 14: ...stem updates 1 Determine the existing code levels From the advanced management module Web interface click Monitors and then click Firmware VPD In DSA click Firmware VPD to view system firmware levels...

Страница 15: ...operating systems or IBM software or devices complete the following steps Note Changes are made periodically to the IBM website The actual procedure might vary slightly from what is described in this...

Страница 16: ...blem might not have been previously identified by IBM After you have verified that all code is at the latest level all hardware and software configurations are valid and no light path diagnostics LEDs...

Страница 17: ...be installed only by trained service technicians For information about the terms of the warranty and getting service and assistance see the Warranty and Support Information document on the IBM Docume...

Страница 18: ...tips guidance or advice v Important These notices provide information or advice that might help you avoid inconvenient or problem situations v Attention These notices indicate possible damage to progr...

Страница 19: ...r type 8028 and 1916 v SATA controller type 8014 v Concurrent keyboard video mouse cKVM support when optional cKVM feature card is installed v Light path diagnostics v RS 485 interface for communicati...

Страница 20: ...ccupies If there is no response when you press the KVM select button you can use the management module Web interface to determine whether local control has been disabled on the blade server See http w...

Страница 21: ...ress this button to associate the shared BladeCenter unit media tray removable media drives with the blade server The LED on the button flashes while the request is being processed and then is lit whe...

Страница 22: ...the blade server When you turn off the blade server it is still connected to power through the BladeCenter unit The blade server can respond to requests from the service processor such as a remote re...

Страница 23: ...ector locations are identical in the fixed SATA system board Storage interface connector I O expansion option connectors Control panel connector Concurrent KVM connector J149 Expansion unit connector...

Страница 24: ...following illustration shows the locations of the two switch blocks SW2 and SW3 and the light path diagnostics switch on the system board The following table describes the function of each switch in...

Страница 25: ...ext server start On Enabled Off Disabled default SW3 Switch block 3 is a system reset switch System board LEDs Use this information to locate system board LEDs in the blade server The following illust...

Страница 26: ...rocessor error LED Battery error LED Power fault LED The following illustration shows the light path diagnostics panel on the system board NMI SBRD TEMP LP 1 NMI error LED System board error LED Over...

Страница 27: ...ng this CD see Using the ServerGuide Setup and Installation CD on page 19 v Preboot Execution Environment PXE boot agent utility program The PXE boot agent utility program is part of the BIOS Use it t...

Страница 28: ...ion about the USB devices in the blade server v System Information Select this menu item to view information about the blade server When you make configuration changes through other options in the Con...

Страница 29: ...hecks for changes in the boot record when the blade server starts v Advanced Setup Select this menu item to change settings for advanced hardware features Important The blade server might malfunction...

Страница 30: ...changes that you have made in the settings and restore the previous settings v Load Default Settings Select this menu item to cancel the changes that you have made in the settings and restore the fac...

Страница 31: ...programs that are based on detected hardware v Device drivers that are provided for the blade server model and detected hardware v Operating system partition size and file system type that are selecta...

Страница 32: ...e operating system installation program starts You will need the operating system CD to complete the installation 2 The ServerGuide program stores information about the blade server model service proc...

Страница 33: ...onds by default to press Ctrl S after the prompt is displayed If the PXE setup prompt is not displayed use the Configuration Setup Utility program to set the Enable Ethernet PXE DHCP option 3 Use the...

Страница 34: ...ick Publications lookup 4 From the Product family menu select BladeCenter HS12 and click Continue Configuring a SAS RAID array Use this information to configure a SAS RAID array Configuring a SAS RAID...

Страница 35: ...following tasks v Set the SAS device scan order v Set the SAS ID for the controller v Manage the SAS RAID configuration To start the LSI Logic Configuration Utility program complete the following step...

Страница 36: ...24 BladeCenter HS12 Type 8014 8028 or 1916 Problem Determination and Service Guide...

Страница 37: ...periodically to the IBM Web site The actual procedure might vary slightly from what is described in this document 1 Go to http www ibm com systems support 2 Under Product support click BladeCenter 3 U...

Страница 38: ...1 CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional charge under the...

Страница 39: ...dual core type 8028 27x 46C7642 5 Memory 512 MB very low profile VLP ECC DDR2 type 8014 model 1Ax 39M5860 5 Memory 1 GB VLP ECC DDR2 type 8014 model 2Bx type 8028 models 23x 27x 44x 45x 46x 4Lx type 1...

Страница 40: ...x EBx 44R5849 Label FRU list type 8014 models 1Ax 2Ax 2Bx EBx 44R5850 Label system service type 8028 models 23x 27x 33x 44x 45x 46x 4Lx 54x 56x E3x type 1916 model 46x 46C1216 Label FRU list type 8028...

Страница 41: ...CD Japanese MS Windows Server 2003 R2 32 bit edition 1 2 processors 44W4063 Recovery CD Korean MS Windows Server 2003 R2 32 bit edition 1 2 processors 44W4064 Recovery CD English MS Windows Server 20...

Страница 42: ...46C8235 Recovery CD Multilingual MS Windows Server 2008 Enterprise Edition 32Bit 64Bit 1 8 processors 46C8236 Recovery CD Simplified Chinese MS Windows Server 2008 Standard Edition 32Bit 64Bit 1 4 pr...

Страница 43: ...ing information v Before you begin read Safety on page v and Installation guidelines This information will help you work safely v When you install your new blade server take the opportunity to downloa...

Страница 44: ...ve replace it immediately For instructions see the Problem Determination and Service Guide Handling static sensitive devices Use this information to observe the static sensitive device requirements At...

Страница 45: ...ladeCenter unit to install your new blade server remove an existing blade server or filler module from the BladeCenter unit The following illustration shows how to remove a blade server or filler modu...

Страница 46: ...BladeCenter unit The following illustration shows how to install a blade server into a BladeCenter unit The appearance of your BladeCenter unit might be different see the documentation for your Blade...

Страница 47: ...rver bay number Reinstalling a blade server into a different blade server bay number from the one from which it was removed can have unintended consequences and you might have to reconfigure the blade...

Страница 48: ...rom the blade server 6 If you are instructed to return the cover follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing the blade server cov...

Страница 49: ...hat you have not left loose tools or parts inside the blade server 3 Pivot the blade server cover to the closed position until it clicks into place 4 Install the blade server in the BladeCenter unit s...

Страница 50: ...es including thumbscrews or levers c Rotate the expansion unit open then lift the expansion unit from the blade server 6 If you are instructed to return the cover or an optional expansion unit follow...

Страница 51: ...ver 7 Close the optional expansion unit see the expansion unit documentation for information and instructions v If the optional expansion unit has an extraction device pivot the expansion unit closed...

Страница 52: ...the blade server approximately 1 2 cm 0 5 inch 6 Disconnect the control panel cable from the control panel connector 7 Pull the bezel assembly away from the blade server 8 If you are instructed to re...

Страница 53: ...ll the cover onto the blade server see Installing the blade server cover on page 36 10 Install the blade server into the BladeCenter unit see Installing the blade server in a BladeCenter unit on page...

Страница 54: ...ending on which storage devices you have the blade server machine type 8014 has two storage bays for installing or removing fixed storage devices such as solid state storage drives Note 1 The followin...

Страница 55: ...r in a BladeCenter unit on page 34 Removing a hot swap storage drive Use this information to remove a hot swap storage drive The blade server machine type 8028 has two storage bays for installing or r...

Страница 56: ...Hot swap storage bay 1 Hot swap storage bay 0 1 Before you begin read Safety on page v and Installation guidelines on page 31 2 Identify the hot swap storage bay hot swap storage bay 0 or hot swap st...

Страница 57: ...If an optional expansion unit is installed remove the expansion unit see Removing an optional expansion unit on page 37 DIMM Retaining clip Attention To avoid breaking the retaining clips or damaging...

Страница 58: ...server models come with one DIMM installed in DIMM slot 1 In this case you must order and install a second matched DIMM in DIMM slot 2 Install the DIMMs in the order shown in the following table Tabl...

Страница 59: ...server from the BladeCenter unit on page 33 for instructions 4 Carefully lay the blade server on a flat static protective surface 5 Open the blade server cover see Removing the blade server cover on p...

Страница 60: ...fully seated When the DIMM is correctly installed the retaining clips are parallel to the sides of the DIMM Important If there is a gap between the DIMM and the retaining clips the DIMM has not been...

Страница 61: ...sion card on page 50 or Removing a high speed expansion card on page 55 6 Gently pivot the narrow end of the card out of the cKVM card connectors then slide the notched end of the card out of the tabs...

Страница 62: ...side of the card that is away from the cKVM connector between the two tabs at the right side of the expansion card bracket then gently pivot the card into the connector Note For device driver and con...

Страница 63: ...is installed and you are removing the expansion card from the system board remove the expansion unit see Removing an optional expansion unit on page 37 5 Gently pivot the connectivity card out of the...

Страница 64: ...ard All other expansion cards that are installed in other blade servers in the BladeCenter unit must also be compatible with these I O modules In this example you can then install two Ethernet switch...

Страница 65: ...in the blade server in step press the card gently so that you do not damage it 11 To correctly seat the I O expansion card in the blade server press down firmly on all four corners of the card The tw...

Страница 66: ...expansion unit is installed remove the expansion unit see Removing an optional expansion unit on page 37 5 Gently lift the card out of the expansion card connectors then slide the notched end of the c...

Страница 67: ...card connector and press it firmly into place to fully seat the card on the system board 6 If you removed an optional expansion unit reinstall it see Installing an optional expansion unit on page 38...

Страница 68: ...then slide the slots at the back end of the card out of the expansion card standoffs and lift the card out of the blade server 6 If you are instructed to return the expansion card follow all packagin...

Страница 69: ...then remove the expansion card from the package 7 Orient the expansion card and slide the slots at the back end of the card onto the pins on the expansion card standoff then gently pivot the card into...

Страница 70: ...t the battery from the socket 8 Dispose of the battery as required by local ordinances or regulations Installing the battery Use this information to install a battery on the system board in the blade...

Страница 71: ...installed in a BladeCenter unit remove it see Removing the blade server from the BladeCenter unit on page 33 for instructions 3 Remove the blade server cover see Removing the blade server cover on pag...

Страница 72: ...emain effective if you carefully handle the heat sink and microprocessor when you remove or install these components Do not touch the thermal material or otherwise allow it to become contaminated Note...

Страница 73: ...thermal material on the bottom of the heat sink Touching the thermal material will contaminate it If the thermal material on the microprocessor or heat sink becomes contaminated you must replace the...

Страница 74: ...tes 1 The microprocessor and heat sink assembly is a field replaceable unit FRU and must be replaced by a trained service technician To contact an IBM service representative see Hardware service and s...

Страница 75: ...microprocessor socket from its closed and locked position until it stops in the fully open position approximately a 135 angle as shown b Rotate the microprocessor retainer on the microprocessor socket...

Страница 76: ...on the bottom of the heat sink Touching the thermal material will contaminate it If the thermal material on the microprocessor or heat sink becomes contaminated contact your service technician Heat si...

Страница 77: ...begin read Safety on page v and Installation guidelines on page 31 2 If the blade server is installed in a BladeCenter unit remove it see Removing the blade server from the BladeCenter unit on page 33...

Страница 78: ...talling an I O expansion card on page 51 Installing a storage interface card on page 54 and Installing a high speed expansion card on page 56 v Microprocessors and heat sinks See Installing a micropro...

Страница 79: ...eeps indicate a memory error Make sure that all DIMMs are correctly installed For more information see Installing a memory module on page 46 See the Problem Determination and Service Guide for more in...

Страница 80: ...e to find the system error logs in the blade server firmware code view the system event log in the BladeCenter management module v Light path diagnostics Use light path diagnostics LEDs on the system...

Страница 81: ...roprocessor problems on page 117 for information about diagnosing microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is...

Страница 82: ...stems support 2 Reseat the DIMMs See Removing a memory module on page 44 and Installing a memory module on page 46 3 Replace the following components one at a time in the order shown restarting the bl...

Страница 83: ...page 46 b Trained service technician only System board assembly See Removing the system board assembly on page 65 and Installing the system board assembly on page 66 c Optional expansion unit if one i...

Страница 84: ...the system board assembly See Removing the system board assembly on page 65 and Installing the system board assembly on page 66 2 1 2 Primary DMA register test failed Trained service technician only...

Страница 85: ...n page 44and Installing a memory module on page 46 3 1 1 Timer tick interrupt failed Trained service technician only Replace the system board assembly See Removing the system board assembly on page 65...

Страница 86: ...embly on page 66 3 3 2 Critical SMBUS error occurred 1 Turn off the blade server see and reseat it in the BladeCenter unit See Removing the blade server from the BladeCenter unit on page 33 and Instal...

Страница 87: ...ade server each time a DIMMs See Removing a memory module on page 44 and Installing a memory module on page 46 b Trained service technician only System board assembly See Removing the system board ass...

Страница 88: ...message the other error messages usually will not occur the next time you run the test v The management module event log in your BladeCenter unit lists messages according to the position of the blade...

Страница 89: ...using the Configuration Setup Utility program see the Installation and User s Guide To view the BMC log complete the following steps 1 Turn on the blade server 2 When the prompt Press F1 for Configur...

Страница 90: ...ion card See Removing an I O expansion card on page 50 and Installing an I O expansion card on page 51 2 Replace the following components one at a time in the order shown restarting the blade server e...

Страница 91: ...the battery on page 58 c Optional expansion unit See Removing an optional expansion unit on page 37 and Installing an optional expansion unit on page 38 2 Replace the optional expansion unit See Remov...

Страница 92: ...e system board assembly on page 66 BSE RAID battery failure 1 Reseat the battery in the optional expansion unit See Removing the battery on page 57 and Installing the battery on page 58 2 Replace the...

Страница 93: ...tion Memory module bus fault 1 Reseat the expansion unit See Removing an optional expansion unit on page 37 and Installing an optional expansion unit on page 38 2 Replace the expansion unit system boa...

Страница 94: ...9 to determine where the problem is located 3 Remove options from the blade server one at a time to determine where the problem is located v Optional expansion unit See Removing an optional expansion...

Страница 95: ...a time in the order shown restarting the blade server each time a Trained service technician only Microprocessor See Removing a microprocessor and heat sink on page 60 and Installing a microprocessor...

Страница 96: ...ed service technician only Replace the system board assembly See Removing the system board assembly on page 65 and Installing the system board assembly on page 66 Power controller timeout 1 Remove the...

Страница 97: ...Replace the microprocessor See Removing a microprocessor and heat sink on page 60 and Installing a microprocessor and heat sink on page 62 Invalid CPU configuration Make sure that microprocessor is su...

Страница 98: ...y on page 57 and Installing the battery on page 58 b Trained service technician only Microprocessor See Removing a microprocessor and heat sink on page 60 and Installing a microprocessor and heat sink...

Страница 99: ...age 57 and Installing the battery on page 58 2 Replace the following components one at a time in the order shown restarting and Turning on the blade server on page 9 the blade server each time a Batte...

Страница 100: ...ade server each time a Battery See Removing the battery on page 57 and Installing the battery on page 58 b Trained service technician only System board assembly See Removing the system board assembly...

Страница 101: ...page 57 and Installing the battery on page 58 3 Replace the following components one at a time in the order shown restarting the blade server each time a Battery See Removing the battery on page 57 an...

Страница 102: ...See Removing the system board assembly on page 65 and Installing the system board assembly on page 66 c Optional expansion unit if one is installed See Removing an optional expansion unit on page 37...

Страница 103: ...only Replace the system board assembly See Removing the system board assembly on page 65 and Installing the system board assembly on page 66 1200 Processor machine check 1 Trained service technician...

Страница 104: ...fixed storage drive on page 42 v Hot swap storage drive See Removing a hot swap storage drive on page 43 and Installing a hot swap storage drive on page 44 3 If an optional expansion unit is installed...

Страница 105: ...ch time until the problem is isolated See Turning off the blade server on page 10 Removing an I O expansion card on page 50 and Turning on the blade server on page 9 3 If an optional expansion unit is...

Страница 106: ...ed Optional devices that cause the 1801 error code are the I O expansion cards and expansion units Disable these optional devices in the order of least to most important 3 Remove each optional device...

Страница 107: ...ce procedures v I O expansion card See Turning off the blade server on page 10 Removing an I O expansion card on page 50 and Turning on the blade server on page 9 v Optional expansion unit See Removin...

Страница 108: ...lem is isolated See Turning off the blade server on page 10 Removing an I O expansion card on page 50 and Turning on the blade server on page 9 3 If an optional expansion unit is installed reseat it S...

Страница 109: ...rver each time until the problem is isolated See Turning off the blade server on page 10 Removing an I O expansion card on page 50 and Turning on the blade server on page 9 3 If an optional expansion...

Страница 110: ...lem is isolated See Turning off the blade server on page 10 Removing an I O expansion card on page 50 and Turning on the blade server on page 9 3 If an optional expansion unit is installed reseat it S...

Страница 111: ...ch time until the problem is isolated See Turning off the blade server on page 10 Removing an I O expansion card on page 50 and Turning on the blade server on page 9 3 If an optional expansion unit is...

Страница 112: ...ntil the problem is isolated See Turning off the blade server on page 10 Removing an I O expansion card on page 50 and Turning on the blade server on page 9 3 If an optional expansion unit is installe...

Страница 113: ...the problem is isolated See Turning off the blade server on page 10 Removing an I O expansion card on page 50 and Turning on the blade server on page 9 3 If an optional expansion unit is installed re...

Страница 114: ...wing information to reseat your storage drives v Fixed storage drive See Removing a fixed storage drive on page 41 and Installing a fixed storage drive on page 42 v Hot swap storage drive See Removing...

Страница 115: ...ician only Microprocessor See Removing a microprocessor and heat sink on page 60 and Installing a microprocessor and heat sink on page 62 b Trained service technician only System board assembly See Re...

Страница 116: ...is installed See Removing an optional expansion unit on page 37 and Installing an optional expansion unit on page 38 c Trained service technician only System board assembly See Removing the system boa...

Страница 117: ...pansion unit if one is installed See Removing an optional expansion unit on page 37 and Installing an optional expansion unit on page 38 c Trained service technician only System board assembly See Rem...

Страница 118: ...ed See Removing an optional expansion unit on page 37 and Installing an optional expansion unit on page 38 c Trained service technician only System board assembly See Removing the system board assembl...

Страница 119: ...slot xx b Optional expansion unit if one is installed See Removing an optional expansion unit on page 37 and Installing an optional expansion unit on page 38 c Trained service technician only System b...

Страница 120: ...ian only System board assembly See Removing the system board assembly on page 65 and Installing the system board assembly on page 66 00151100 MCA Recoverable Error Detected Proc 1 Reseat the microproc...

Страница 121: ...erver each time a Trained service technician only Microprocessor See Removing a microprocessor and heat sink on page 60 and Installing a microprocessor and heat sink on page 62 b Trained service techn...

Страница 122: ...nstalled See Removing an optional expansion unit on page 37 and Installing an optional expansion unit on page 38 c Trained service technician only System board assembly See Removing the system board a...

Страница 123: ...e 62 b Trained service technician only System board assembly See Removing the system board assembly on page 65 and Installing the system board assembly on page 66 00151730 CRC Error Reseat all DIMMs S...

Страница 124: ...torage drives v Fixed storage drive See Removing a fixed storage drive on page 41 and Installing a fixed storage drive on page 42 v Hot swap storage drive See Removing a hot swap storage drive on page...

Страница 125: ...the error log see Error logs on page 76 and Dynamic system analysis diagnostic programs and messages on page 132 v If no LEDs are lit on the blade server front panel verify the blade server status an...

Страница 126: ...ce For more information see the documentation that came with the new software or device General problems Use this information to resolve a general hardware problem Follow the suggested actions in the...

Страница 127: ...on page 31 A storage drive passes the Fixed Disk or SAS Attached Disk diagnostics test but the problem remains 1 Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again See Diagnostic tools...

Страница 128: ...ed BladeCenter resource problems on page 167 3 Make sure that v The device drivers are installed correctly See Firmware updates on page 21 v The keyboard and mouse are recognized as USB not PS 2 devic...

Страница 129: ...he following components one at a time in the order shown restarting the blade server each time a Optional expansion unit if one is installed b DIMM c Trained service technician only System board assem...

Страница 130: ...st be performed only by a trained service technician Symptom Action The screen is blank 1 Check the function of the shared BladeCenter unit resources see Solving shared BladeCenter resource problems o...

Страница 131: ...board assembly on page 65 and Installing the system board assembly on page 66 Optional device problems Use this information to diagnose and resolve optional device problems Follow the suggested action...

Страница 132: ...e a Optional expansion unit if one is installed See Removing an optional expansion unit on page 37 and Installing an optional expansion unit on page 38 b Trained service technician only System board a...

Страница 133: ...See Solving shared BladeCenter resource problems on page 167 3 Trained service technician only Replace the system board assembly See Removing the system board assembly on page 65 and Installing the s...

Страница 134: ...eCenter unit on page 33 and Installing the blade server in a BladeCenter unit on page 34 2 Check the function of the shared BladeCenter unit resources See Solving shared BladeCenter resource problems...

Страница 135: ...om the BladeCenter unit on page 33 and Installing the blade server in a BladeCenter unit on page 34 3 Check the power management policies in the operating system for the blade server See the Managemen...

Страница 136: ...by pressing the power control button for 4 seconds See Blade server controls and LEDs on page 7 b If the blade server fails during POST and the power control button does not work remove the blade ser...

Страница 137: ...tely on a blade server that is not the current owner of the media tray CD or DVD drive diskette drive and USB port SUSE Linux detects the CD or DVD drive as dev sr0 instead of dev cdrom Establish a li...

Страница 138: ...m versions The operating system cannot be installed the option is not available Make sure that the operating system is supported on the blade server If the operating system is supported either no logi...

Страница 139: ...sources First make sure that the USB ports are assigned to the blade server then see the following table and Solving shared BladeCenter resource problems on page 167 Follow the suggested actions in th...

Страница 140: ...nformation about a suboptimal condition in the blade server is available in the BMC log or in the management module event log v If the blade error LED is lit it indicates that an error has occurred vi...

Страница 141: ...roprocessor error LED Battery error LED Power fault LED The following illustrations show the system board light path diagnostics panel and LEDs on the system board light path diagnostics panel NMI SBR...

Страница 142: ...presented by a light path diagnostics LED See Using the Configuration Setup Utility program on page 15 DIMM x error A memory error occurred 1 Make sure that the DIMM that is indicated by the lit LED i...

Страница 143: ...d service technician only Replace the microprocessor that is indicated by the lit LED See Removing a microprocessor and heat sink on page 60 and Installing a microprocessor and heat sink on page 62 NM...

Страница 144: ...hat you can use to provide information IBM service and support to aid in the diagnosis of the system problems As you run the diagnostic programs text messages are displayed on the screen and are saved...

Страница 145: ...n online documentation from which you can select different categories To exit from the help information press Esc To determine what action you should take as a result of a diagnostic text message or e...

Страница 146: ...t was being tested but there might be a hardware failure elsewhere or another problem prevented the test from running for example there might be a configuration problem or the hardware might be missin...

Страница 147: ...in the central position of the code is 000 195 or 197 do not replace a CRU or FRU These numbers appearing in the central position of the code have the following meanings 000 The blade server passed t...

Страница 148: ...DSA Diagnostic code is up to date upgrade if necessary then rerun the test The latest code can be found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 5 Make sur...

Страница 149: ...Rerun the test See Diagnostic tools overview on page 67 4 Make sure that the DSA Diagnostic code is up to date upgrade if necessary then rerun the test The latest code can be found on the IBM support...

Страница 150: ...www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the component firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the D...

Страница 151: ...agnostic tools overview on page 67 4 Make sure that the DSA Diagnostic code is up to date upgrade if necessary then rerun the test The latest code can be found on the IBM support Web site at http www...

Страница 152: ...s up to date upgrade if necessary then rerun the test The latest code can be found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmwar...

Страница 153: ...erun the test The latest code can be found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware level is up to date upgrade if necessa...

Страница 154: ...found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware level is up to date upgrade if necessary then rerun the test The installed...

Страница 155: ...test The latest code can be found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware level is up to date upgrade if necessary then...

Страница 156: ...found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware level is up to date upgrade if necessary then rerun the test The installed...

Страница 157: ...en rerun the test The latest code can be found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware level is up to date upgrade if nec...

Страница 158: ...y then rerun the test The latest code can be found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 6 Make sure that the BMC firmware level is up to date upgrade if...

Страница 159: ...BM support Web site at http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware level is up to date upgrade if necessary then rerun the test The installed firmware level...

Страница 160: ...view wss uid psg1MIGR 4JTS2T 2 If the failure remains refer to Chapter 5 Removing and replacing blade server components on page 31 to replace the failed component 405 003 xxx Passed the Internal memor...

Страница 161: ...on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 3 Make sure that the system firmware level is up to date upgrade if necessary then rerun the test The installed fir...

Страница 162: ...te at http www ibm com support docview wss uid psg1SERV DSA 3 Make sure that the system firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found...

Страница 163: ...l can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support Web site at http www ibm...

Страница 164: ...3 Rerun the test See Diagnostic tools overview on page 67 4 If the component failure remains refer to Chapter 5 Removing and replacing blade server components on page 31 to replace the failed compone...

Страница 165: ...the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support Web site at http www ibm com support docview wss uid psg1MIGR 4JTS2T 4 If the c...

Страница 166: ...est level firmware for this component can be found on the IBM support Web site at http www ibm com support docview wss uid psg1MIGR 4JTS2T 4 If the component failure remains refer to Chapter 5 Removin...

Страница 167: ...4JTS2T 4 If the component failure remains refer to Chapter 5 Removing and replacing blade server components on page 31 to replace the failed component 201 885 xxx Aborted the memory self test because...

Страница 168: ...lade server components on page 31 to replace the failed component 201 894 xxx Aborted due to an unexpected error code 1 If the blade server has stopped responding turn off and restart the blade server...

Страница 169: ...c code is at the latest level then rerun the test Diagnostic tools overview on page 67 The latest code can be found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA...

Страница 170: ...media tray 3 Make sure that the cable for the optical drive is not damaged then replace the cable if damage is present See your BladeCenter documentation for information about replacing the optical d...

Страница 171: ...tation for information about the optical drive media tray 5 Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present See your BladeCenter documentation...

Страница 172: ...drive media was not detected 1 Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized then rerun the test See Diagnostic tools overview on page 67 2 Make sure tha...

Страница 173: ...BladeCenter documentation for information about the optical drive media tray 3 Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present See your BladeC...

Страница 174: ...l drive is not damaged then replace the cable if damage is present See your BladeCenter documentation for information about replacing the optical drive media tray 4 Make sure that the DSA Diagnostic c...

Страница 175: ...tools overview on page 67 5 For additional troubleshooting information go to http www ibm com support docview wss uid psg1MIGR 41559 6 Rerun the test See Diagnostic tools overview on page 67 7 Replace...

Страница 176: ...as terminated by the user N A Tape alert flags Use this information to diagnose and resolve tape alert flags for the blade server Tape alert flags are numbered 1 through 64 and indicate a specific med...

Страница 177: ...ailure during an update The flash memory of the blade server consists of a primary page and a backup page If the BIOS code in the primary page is damaged the baseboard management controller will detec...

Страница 178: ...ptions Attention Do not type Y when you are prompted to back up the ROM location doing so causes the damaged BIOS to be copied into the backup page 13 When you are prompted whether you want to move th...

Страница 179: ...enter resource problems Use this information to diagnose and resolve shared BladeCenter resource issues Problems with BladeCenter shared resources might appear to be in the blade server The following...

Страница 180: ...with the blade server See Keyboard or mouse problems on page 115 Media tray problems Use this information to diagnose and resolve media tray issues for the blade server To check for problems with the...

Страница 181: ...damaged Try another CD or DVD if you have one v The software program is working properly b Continue with 6 6 For problems that affect one or more of the removable media drives a Reseat the following c...

Страница 182: ...lace the management module see the documentation for your BladeCenter unit If these steps do not solve the problem it is likely a problem with the blade server See Network connection problems on page...

Страница 183: ...olor monitor while it is turned on might cause screen discoloration Move the device and the monitor at least 305 mm 12 in apart Turn on the monitor To prevent diskette drive read write errors make sur...

Страница 184: ...orking replace the bezel assembly then try to turn on the blade server from the management module see the documentation for the BladeCenter unit and management module for more information 3 Turn off t...

Страница 185: ...ere made before the configuration failed Is this the original reported failure v Diagnostic program type and version level v Hardware configuration print screen of the system summary v BIOS code level...

Страница 186: ...174 BladeCenter HS12 Type 8014 8028 or 1916 Problem Determination and Service Guide...

Страница 187: ...ware and firmware if the problem has a documented solution within a software upgrade You can obtain the latest downloads for your system from http www ibm com systems support supportsite wss docdispla...

Страница 188: ...ates To access these pages go to http www ibm com systems support You can find the most up to date product information for the IBM BladeCenter HS12 Type 8014 8028 and 1916 in http publib boulder ibm c...

Страница 189: ...com planetwide In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 In the U S and Canada hardware service and support is available 24 hours a day 7 days a week In the U K these services are avai...

Страница 190: ...178 BladeCenter HS12 Type 8014 8028 or 1916 Problem Determination and Service Guide...

Страница 191: ...ARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical in...

Страница 192: ...rtant notes Processor speed indicates the internal clock speed of the microprocessor other factors also affect application performance CD or DVD drive speed is the variable read rate Actual speeds var...

Страница 193: ...the levels of particulates or gases in your environment have caused damage to the device IBM may condition provision of repair or replacement of devices or parts on implementation of appropriate remed...

Страница 194: ...n radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residen...

Страница 195: ...rtment M456 IBM Allee 1 71137 Ehningen Germany Telephone 49 7032 15 2937 Email tjahn de ibm com Germany Class A statement Deutschsprachiger EU Hinweis Hinweis f r Ger te der Klasse A EU Richtlinie zur...

Страница 196: ...schen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Einhaltung der EMV Vorschriften ist der Hersteller International Business Machines Corp New Orchard Road Armonk New York 10504...

Страница 197: ...Communications Commission KCC statement Please note that this equipment has obtained EMC registration for commercial use In the event that it has been mistakenly sold or purchased please exchange it...

Страница 198: ...186 BladeCenter HS12 Type 8014 8028 or 1916 Problem Determination and Service Guide...

Страница 199: ...d installing 49 configuration Configuration Setup Utility 15 minimum 171 PXE Boot Agent Utility program 15 with ServerGuide 20 Configuration Setup Utility program 15 configuring SAS RAID array 22 conf...

Страница 200: ...1501000 86 001501100 86 001501200 86 001501300 86 001501350 86 001501351 86 001501352 86 001501500 86 001501700 86 001501710 86 001501720 86 00150200 86 00150300 86 00150400 86 00150500 86 00150600 86...

Страница 201: ...3 light path diagnostics 127 Light path diagnostics 67 light path diagnostics LEDs 130 light path diagnostics panel 13 light path LED locations 128 load default settings 16 logs BMC system event 76 Ma...

Страница 202: ...ing electrical equipment vii setup with ServerGuide 20 software problems 126 software service and support telephone numbers 176 solving problems 113 specifications BladeCenter HS12 6 start options 16...

Страница 203: ......

Страница 204: ...Part Number 60Y1601 Printed in USA 1P P N 60Y1601...

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