IBM CT-618, Руководство по установке

Страница: 55 / 84

IBM CTS Installation Guide 49
10. Troubleshooting
If you encounter a problem during installation, check the following symptoms and
suggestions
CT-618 green LED off or flashing
•
Make sure the PC power is on and that the board is plugged into the slot
completely. The gold fingers on the board should not be visible when it is
plugged in correctly.
•
Make sure that jumper settings are correct.
•
The board may be failing an internal self-test. Obtain the following system
information prior to contacting technical support: PC manufacturer and
model number, CPU type and speed, and the BIOS settings for the system
clock and bus clock.
No Dial Tone on an Extension
•
Check that the cable is securely plugged into the CT-618 board.
• •
Check that your telephone is set to tone and not pulse generation.
•
Try a different telephone that is known to work.
Dial tone but no DTMF tones on an extension
•
Check that the telephone is set to tone and not pulse generation.
•
Try a different telephone that is known to work.
•
Try swapping the tip and rings wires, as some old style phones will not
produce DTMF tones if tip and ring are reversed.
Cannot access an outside line (fast busy)
•
Check that you have not inadvertently reserved all trunks for incoming calls.
You can free all trunks by entering *30 at the operator extension or through
the IBM Telephony Administration Utility.
•
Check that the RJ-21X cable is securely plugged into the CT-618 board.
•
Check that the trunk is active and that the wiring is correct by connecting a
telephone directly to the telephone company Network Interface.